Venue Protect

Reopening for business

Working together to protect us all

As the UK’s event industry gears up to help kickstart the economy, the safety of our customers and staff is at the heart of our planning so we have developed our Venue Protect 4-step approach, designed with everyone's safety and wellbeing in mind.

This page provides an overview of the key steps that we’re planning to create a safe and controlled environment for events to take place at the NEC. This is intended to clearly demonstrate the measures that can be put in place, some of which would be very visible to anyone visiting the venue, whilst others would occur in the background, to ensure the safety to everyone.

We have prepared the following to demonstrate the steps that the NEC is taking to create a safe and controlled environment for hosting your events:

The NEC’s measures are aligned with the event industry’s and will be adapted as necessary to ensure they reflect the latest Government guidelines. As usual, we are working closely with event organisers and partners to ensure that we can deliver safe events, recognising that each event has differing requirements. We are committed to working together to protect us all.

1. Supporting Testing and Tracing

Using data and technology to help ensure audiences are known where possible and free from symptoms

As the hosts of organised events with ticketing and registration already in place in most cases, our audiences are ‘known’ meaning that contact tracing is usually possible if needed.

  • Pre-registration for all events
  • Pre-booked parking
  • Temperature screening
  • Onsite support


2. Social distancing measures

Providing space for the safe movement of people around the venue.

Advice on social distancing will be on prominent display in all areas of the venue, asking that visitors maintain a safe distance from others and providing signposts where we have put measures in place to ensure social distancing can be adhered to.

  • The UK's largest venue with ample car parking & space
  • New directional signage & one-way systems
  • Limited numbers onsite & staggered entry
  • New rules for use of toilets, cloakrooms and F&B outlets


3. Enhanced venue sanitisation

Increased cleaning of high contact areas within the venue.

Public areas will be cleaned frequently throughout the day with particular focus on frequent contact surfaces and reminders to visitors to regularly wash or sanitise their hands.

  • Extensive event space cleaning
  • Focus on high touch point areas
  • Hand sanitiser stations
  • Washroom attendants


4. Communication

Clear and helpful guidelines and updates to ensure safe compliance of these principles.

The safety and wellbeing of our staff and our customers is our number one priority and our communications will reflect this. Whether it’s providing details to you before your event via our website or social media channels or whilst you’re on site via our venue signage or our staff.

  • Details of what to expect when visiting the NEC
  • Dedicated teams to support customers
  • PPE measures in place
  • Touch-free customer journeys
  • Adapted F&B Offering

Further information

We hope that you have found this summary useful. Detailed Guidelines and Checklist documents will be available soon to provide more information to those of you planning events at the NEC. In the meantime, if you have questions regarding your upcoming event, please speak to your usual NEC contact or email us [email protected]

All information is correct as at 17/06/20 and is subject to change in line with Government and Industry Guidelines.