Visitor FAQs

Venue Protect FAQs from the NEC

If you have any questions relating to Venue Protect and your visit to the NEC, check out our Venue Protect FAQs below. There are more general FAQs below this but if you have any further questions, please get in touch!

Got a question? We're here to help.

Due to attend an event at the NEC? If you have any questions about your upcoming visit, take a look at the frequently asked questions to help you find an answer or point you in the right direction. From cash machines and car parking to restaurants and rest rooms - whatever information you need, we've got you covered. 

  • Getting here
    • How do I get to the NEC?

      The NEC is the UK's best connected venue so by whether travelling to us by air, rail or road - the choice is yours. Simply head to our Getting Here page for more information.

      Getting to the NEC
    • Is there plenty of parking on-site?

      We’ve got over 16,500 spaces available, including designated parking areas for blue badge holders, so you won’t need to search for a spot when you get here. Head to our dedicated Car Parking page to find out more about our options and charges. Visit our parking page for more information and to book.

       

      Book Parking
    • Can I pre-book my parking?

      Yes, save money by pre-paying in advance and avoid payment queues on the day so you have more time to spend at your event. To book and for more information, visit our parking page. 

      Pre-book Parking
    • Can I charge my electric car?

      Yes. There are 22 slow charging EV points in selected car parks. This free service is available on a first come first served basis. There are 14 across our car parks, with two located in North 2, six in East 1 and a further six in South 7. We also have 8 pre-spaces in Express 1 (charges apply), for those wanting to guarantee a spot.  

      Normal parking fees apply  
      Please note:  The charge points require a type 2 connector lead and the use of the Centrica EVS App- downloadable from app stores.

      Book Parking
    • Can you recommend a taxi company?

       

      Our black cab partners TOA Taxis are available 24/7 at the NEC. To book, simply call 0121 427 8888 or 0800 0142 729, visit toataxis.co.uk or use their handy TOA app.

    • How do I get to the train station?

      The NEC is located a five-minute covered walk from Birmingham International Railway Station. Follow signage from the Piazza concourse past Hall 2 and up the escalator to the bridge link - which directly links to the railway station.

      NEC site map
    • Is there a service that takes you to the venue from the car parks?

      Yes. We operate a free shuttle bus service between all car parks and the venue during exhibition open days. These usually start running one hour before the event and stop one hour after the event. You’ll find service times and alternative walking routes at all our bus shelters, located near the car parks.

    • How far away is the airport from the NEC?

      To reach the airport on foot, follow the signs from the NEC to Birmingham International Station. Walk across the covered bridgelink and carry on until you reach the Air-Rail Link. This will take you to the airport on the first floor.

    • How far away is Birmingham City Centre?

      It's approximately 14 miles by car or a 10 minute train ride from the NEC.  Buses are also available from Birmingham International Rail station.

    • Are cycle racks available?

      Yes, we have cycle racks available which are located by the Piazza main entrance and Atrium 1 entrance.

      NEC Site plan
    • Is coach parking available?

      Yes, please follow digital signage for coach parking once on-site.

  • At the venue
    • Do you have wi-fi available?

      We understand the need to stay connected during you visit, which is why we provide free visitor wi-fi across the NEC. No code required is required simply just search for our network and follow the steps on screen. 

    • Do you have cloakroom facilities?

      If you’re looking to take the load off and leave your coat or bags for the day, take advantage of our cloakroom facilities that are available next to our halls (cloakrooms are open 30 minutes prior the event opening and close when the event closes). Items are charged at £1 each. Unfortunately, we’re currently unable to offer overnight storage lockers or 24 hour cloakroom facilities. 

    • Where’s the nearest cash point?

      You’ll find portable cash dispensers (withdrawal fees apply) around the venue, while free cash machines can be found at the train station.

    • Where’s the nearest toilet facility?

      Toilets are located in every hall plus on the Piazza and Atrium concourse. 

    • Do you have baby changing facilities?

      Of course. You’ll find baby facilities throughout the venue. See the baby change & feeding leaflet below for more info. We also offer additional services such as our complimentary Children Identification Wristbands, which can be picked up from our security officers on entry to the show.

      Baby change and feeding facilitiesNEC facilities
    • Can I bring a puschair?

      You can bring pushchairs but be aware that some trade shows don’t permit children, so it's always best to check with the organisers before bringing little ones with you.

    • Where can I breastfeed?

      You’ll find baby facilities throughout the venue. View the baby change & feeding leaflet below for more information.

      Baby changing and feeding facilities
    • If I lose something whilst visiting the NEC, what do I do?

      If you’ve lost something at the NEC, head to our Security Office at either the Piazza (near hall 1) or Atrium (near hall 6) and we’ll do our best to help. Alternatively, call our Lost Property Department on 0121 767 3883.

    • Can I vape inside the NEC?

      Sorry, smoking is not allowed anywhere inside the venue aside from our designated smoking areas.  This also applies to e-cigarettes and vaping. Our designated smoking areas are outside the Piazza entrance, the Piazza garden (weather and daylight permitting) and just off the Atrium main entrances.

    • Where are the smoking areas outside the venue?

      Smoking areas are located outside the Piazza main entrance, in the Piazza gardens and outside the Atrium main entrance.

    • Is there a shop or newsagents on-site?

      Yes. Martin's newsagents offers a variety of everyday essentials with two across the venue, one located in the Piazza and the other in the Atrium. Alternatively, there's a Spar at the airport which is accessible from the NEC via a walk and 90 second mono rail link.

    • Do you have phone charging facilities?

      Yes. We have a number of charging points and lockers across the venue for you to recharge your phone during your visit.
      There is a charging station by the green piano in the Piazza and chargers opposite Hall 8 in the Atrium.

      More information
    • Is medical assistance available at the venue?

      We always have trained first aid staff available in the event of an accident or incident. Just ask the nearest member of staff for immediate assistance.

    • Is there somewhere I can pray during my visit?

      Yes. Visitors from every faith have always been warmly welcomed at the NEC. We have a chaplain available for consultation and support, and also a popular multi-faith prayer room, available on the Piazza by Hall 3. Inside the room you’ll find prayer mats and holy books, many of which have been generously donated by representatives of local faiths. In addition, there is a men's Wudu room adjacent to the prayer room and a ladies' Wudu facility within hall 2 ladies' public toilets.

      We’re also happy to put you in touch with local faith leaders and places of worship, just call our chaplain on 0121 767 2911.

    • Can I bring my dog to the venue?

      Sorry, but only assistance dogs are permitted on our premises. The only exception being those lucky enough to be taking part in Crufts, of course.

    • Can I change my foreign currency?

      No problem. You’ll find a Bureau de Change kiosk at Birmingham International Railway Station, which is linked to the venue and just a short undercover walk away. 

    • Will I be filmed at the NEC?

      You may be as filming does take place at the venue throughout the year at different events. It's worth checking the organiser's website before you visit.

    • Can I film at an event?

      It's always best to check with the organiser directly before visiting as you may need permission.

    • Can I bring my camera with me?

      For most shows it's fine to bring your camera but always best to check the organiser website directly before you visit.

    • Do you offer additional business services?

      We have two Visitor and Business Centres, which are information points. They also offer a number of business services and stationery. For further information, call us on 0121 780 4141 or email [email protected]   In addition, the venue also has vending zone areas within the Piazza and Atrium where printing facilities are available.

  • Hotels and NEC Campus
  • Food and drink
  • Tickets
    • Where do I buy tickets for events?

      Check out the What's on section of the website to see what's on and to buy tickets.  You can also head to our kiosks open during the events to buy or pick up your tickets. These are located around the venue near to the main entrance of the halls. 

      What's On
    • What are Booking Fees?

      The Service Fee covers our running costs; our people, our software and everything else that we need in order to sell tickets (like keeping the lights on). The Admin Fee is charged per order rather than per ticket. This goes towards the processing both physical and digital tickets, letting the venue know you’re coming and maintenance of our hardware.

    • How can I book tickets?

      You can book tickets online - check out the What's on section of the website for more details on the events we host and how to book for each exhibition.

      What's On
    • Can I transfer tickets?

      You will need to contact the ticket agent you purchased your tickets from who will be able to advise accordingly.

  • Security
    • What are your current security measures?

      At the NEC we are constantly reviewing our measures to ensure that they remain effective and proportionate. West Midlands Police and Counter Terrorist Security Advisors work in partnership with us at the venue, often deploying a variety of resources to work alongside those of our team. These include a number of overt and covert security measures, so whilst you may not see all operational security activity, you should be assured that it is on-going, often behind the scenes to prevent crime and keep you safe whilst you enjoy your visit.

    • Will I be searched when I enter the venue?

      You may be searched, as we do carry out random bag searches.  Security arches are also in operation at the venue.

    • What items are not permitted?

      Alcohol is not permitted, as we are a licenced premises.  Also other items which may be classed as a security issue should not be brought into the venue.

    • What do I do if I see something that doesn’t look right?

      Our security teams work hard to keep you safe, please help them by co-operating with their requests. You have an important role to play in helping us by reporting anything that doesn’t feel right, for example any unattended items or someone acting suspiciously. You can report anything suspicious to any of our security officers or the Police.

    • Where is lost property located?

      If you’ve lost something at the NEC, head to our Security Office at either the Piazza (near hall 1) or Atrium (near hall 6) and we’ll do our best to help. Alternatively, call our Lost Property Department on 0121 767 3883.

  • Accessibility
    • Is the NEC accessible for disabled visitors?

      Absolutely. We’ve worked tirelessly to make our venue fully accessible to all our guests. Head to our Accessibility page for further details. And if you can think of any other ways we could improve our accessibility, we’d love to hear them.

      Accessibility at the venueOur facilities
    • Do you have disabled toilets and changing facilities?

      In addition to our standard disabled toilets we have Changing Places toilets, which provide additional space for up to two carers. They also includes height-adjustable changing benches and a hoist system.

      Toilet map
    • Can I hire mobility scooters and wheelchairs?

      We have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

      Unfortunately due to the current circumstances, we are unable to facilitate telephone bookings at this time.  However, you can email your enquiry to [email protected], and a member of our team will contact you within three working days.

      Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

      Scooters are available for £15 per hire for all visitors.

      All pre-bookings will be held until 1100hrs on the day they've been booked for, unless otherwise advised.

      For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

      Please note: Mobility equipment hire is only available during show open times and we only accept payment by card for any equipment hired. 

    • Can I bring my assistance dog?

      Yes, assistance dogs are permitted on our premises. 

    • Where are the lifts?

      Lifts are located and signposted on the Atrium and Piazza concourses and by all the escalators.

    • Is there disabled parking available at the venue?

      Yes. For more information on Disabled parking please visit on our Parking page.

      Parking at the NEC
    • Do you have hearing assistance available on-site?

      Yes. Induction loop audio systems are fitted in various locations around the venue. 

  • Feedback or enquiries

If your query has not been answered, please visit our Contact Us page.