Exhibitor FAQs

Order cancellations are subject to our Terms and Conditions and cannot be done online. Please contact our team on 0121 767 3253 or email us on [email protected]

Yes. Our team are available for you before and during the event. Please call 0121 767 3253 from a mobile or landline. You can also use any of the red hotline phones found in the Organiser's offices during tenancy.

You can order services as far in advance as you wish. However, please note that orders placed within 28 days of the tenancy of the show (first day of build) will be surcharged 20% higher than the Standard price. Orders placed onsite will be surcharged 30% higher than the Late price.

Contact the exhibitor organiser to find out who the nominated stand wiring contractor is.

Orders have to be paid for prior to the event to ensure delivery. 

We will always work to accommodate dietary requirements where possible. Please speak to a member of our team on 0121 767 3253 or email us [email protected] if you would like to request an alteration to a listed food item.

If you would like to change the date or time please do this in advance. Call us immediately and let us know preferably 5 days in advance so we can make the changes on our system. 

Please contact your show Catering Account Manager who will be able to advise further.

Orders placed onsite are subject to availability. It is advisable to place your order online prior to the event, to ensure items are available. Onsite orders will be delivered during the next available time slot.

We offer a stand delivery service only. If you require a hospitality and service based offer, please contact the relevant Catering Account Manager for the event who will advise on our hospitality service.

Unless stated all accompanying items must be ordered.

All electrical items are fitted with a 3 pin plug and require 13amp socket. Power requirements are listed under each item. Please refer to your exhibitor manual for contractor details.

Equipment will be collected at the end of show unless otherwise specified.

We do not accept any returns at the end of an event.

We aim to rectify mistakes on the day of delivery. If you think that your order is incorrect you must contact the stand catering team within 24hrs of the scheduled delivery or out Venue Services support team on 0121 767 3253.

Under specific circumstances food and drink may be served as hospitality on stand. Regulations regarding food safety and licensing legislation will always apply. Please check with your show Catering Account Manager regarding supply of any third-party supply of Food and Beverage

Our hardwired internet is accessed via a cable pulled from the floor. You will find this when you arrive on site, coiled on the floor, and labelled for your stand. The connection will usually be made live on or before the last day of build.

Yes. Call us on 0121 767 3253. Skilled Event IT Engineers are available to help you stay connected whilst you are onsite.

Our services are pulled from floor ducts running the throughout the halls. We need to know where the connection is required so that this can be installed before your arrival to site. Without this information the service will be pulled to the centre of the stand. Please be aware that moving the cable or pipe will be subject to access for our teams and may incur additional cost.

The venue offers free standard Wi-Fi across site. This is a standard speed connection for all visitors, suitable for checking e-mails and social media. When ordering our Priority Wi-Fi, you can order a higher bandwidth speed and benefit from the support of your Helpdesk and Event IT Engineers to provide help connecting should you need it.

We do not provide routers. You will have to bring your own.

There is no contention ratio on the line so you will be guaranteed to receive the full bandwidth ordered and will not share this with any other stand

No, you will not. Our IP addresses are set via DHCP. You should be able to access the internet once the cable is connected to your equipment. 

The connection is a symmetrical line which offers the same uploading and downloading speeds. For example, a 1mbps connection will offer a 1mbps upload speed and a 1mbps download speed. 

If you are to use an 8 port switch, for each additional user/ device you are connecting you will need an additional IP address. Please note that using an 8 port switch will also split the speed ordered between the number of devices connected.

IP addresses that never change. They serve as a permanent Internet address and provide a simple and reliable way for remote computers to contact you. This differs from a dynamic IP address that will be changed often, based on when you access the Internet. If you are not communicating with another device- you will not require a static IP. A static IP can only be ordered in line with a 10mbps connection or a 100mbps connection. 

Yes. You will require a BT Splitter to connect to the end of the provided telephone line to allow for multiple handsets. However, only one device can be used at any one time. 

Yes. Our engineers will provide a cable with a certain meterage available to you based on the size of your stand. It would be your responsibility to ensure your cable is routed to the correct location during the build. 

Yes. We can provide you with an 8-Port or 24-Port switch which splits your existing connection to another 7 or 23 devices respectively.

Our services are pulled from floor ducts running throughout the halls. We need to know where the connection is required so that this can be installed before your arrival to site. Without this information the service will be pulled to the centre of the stand. Please be aware that moving the cable or pipe will be subject to access for our teams and may incur additional cost.

When you are ready for the pipework to be connected, please call us on 0121 767 3253 and we can send a qualified plumber to your stand.

Compressed Air or Water/Waste: If you have trained technicians for your machinery on-hand, or are confident to connect the sink yourself, you can make your own connection. The air or water pipe will have a valve or tap at the end on the stand. You can turn the supply on when you have made the connection.

Natural Gas: Gas connections must be made and tested by qualified engineers. This can be ordered directly from our team but if you prefer to test the connection yourself, the supply will not be turned on without proof of qualification and competency of the engineer making and testing the connection.

The pipework will be ready on your stand when you arrive with a tap or valve at the end. The supply will be switched on before or during the last day of build. If you find that the supply is not on when required, please call us on 0121 767 3253.

No, you are required to order an additional connection. Both appliances must be with 3 metres of each other (1 metre for natural gas).

A platform that is at least 80mm high will be required to cover the pipework.

Yes, however, it is advised that at least 5 litres of water is run off before.

Should you require clean air on any of the equipment that is going to be used then please call 0121 767 3253 and we will put you in touch with the technical department.

Cleaning is included in your stand package. We provide an overnight stand cleaning service, including vacuuming of floors at no additional cost on all accessible stand areas (Mopping of hard floors will also be included in the service).  

This can be arranged by the venue. Quotations will be available on request. Please call 0121 767 3253 from a mobile or landline to speak with one of our sales consultants, or can be ordered via email on: [email protected]

Our team are available for you before and during the event. Please call 0121 767 3253 from a mobile or landline. You can also use any red hotline phone, found in the Organiser's offices during tenancy.

Unfortunately, we do not offer the general household bins. However, if you give Venue Operations a call on 0121 767 3939 they will be able to issue a cleaner to your stand who can dispose of your bin bags whilst the show is live.

The NEC is the UK's best connected venue so by whether travelling to us by air, rail or road - the choice is yours. Simply head to our Getting Here page for more information.

We operate a free shuttle bus service between all car parks and halls during exhibitions. These usually start running one hour before the event and stop one hour after the event. This means buses might not be running for your build and breakdown but may be running for other shows that are open.

The NEC is located a five-minute covered walk from Birmingham International Railway Station. Follow signage from the Piazza concourse past Hall 2 and up the escalator to the bridge link - which directly links to the railway station.

To reach the airport on foot, follow the signs from the NEC to Birmingham International Station. Walk across the covered bridgelink and carry on until you reach the Air-Rail Link. This will take you to the airport on the first floor.

From luxury resorts to simple rooms to please, you’ll find a host of hotels right on our doorstep. Head to our Visitors page to view your nearest options. 

It's approximately 14 miles by car or a 10 minute train ride from the NEC.  Buses are also available from Birmingham International Rail station.

Low on fuel? Fear not, the nearest petrol station is on the A45 next to the Arden Hotel. Download our site map for details.

You’ll find toilet blocks in the lorry parks at North 12 and South 2, with fresh drinking water available on tap to keep you refreshed. If you’re looking to fuel up on food, you’ll find a host of dining options inside the main buildings.

Our black cab partners TOA Taxis are available 24/7 at the NEC. To book, simply call 0121 427 8888 or 0800 0142 729, visit toataxis.co.uk or use their handy TOA app.

For everything you need to know about parking at the NEC, please visit the Exhibitor parking page. 

We understand the need to stay connected, which is why we provide free visitor Wi-Fi across the NEC - no code required. NEC Free Wi-Fi is ideal for browsing the web, checking emails or using social networks. This free service should not be used where the connection is integral to the operation of your event or exhibition stand. If you're an Organiser or Exhibitor and looking for a faster connection, please contact our Venue Services Team on 0121 767 3253 who will be happy to talk you through your options.

The nearest cash point can be found at Birmingham International Train Station (withdrawal fees may apply).

If you’re looking to take the load off and leave your coat or bags for the day, take advantage of our cloakroom facilities that are available next to our halls (cloakrooms are open 30 minutes prior the event opening and close when the event closes). Items are charged at £2 per coat and £3 per bag. Unfortunately, we’re currently unable to offer overnight storage lockers or 24 hour cloakroom facilities. 

Toilets are located in every hall plus on the Piazza and Atrium concourse. 

It happens to us all, so if you’ve lost something at the NEC head to our Security Office at either the Piazza or Atrium and we’ll do our best to help. Alternatively, call our Lost Property Department on 0121 767 3883.

Smoking areas are located outside the Piazza main entrance, in the Piazza gardens and outside the Atrium main entrance.

Yes. We have a number of charging points and lockers across the venue for you to recharge your phone during your visit.
There is a charging station by the green piano in the Piazza and chargers opposite Hall 8 in the Atrium.

Yes. Londis newsagents offers a variety of everyday essentials with two across the venue, one located in the Piazza and the other in the Atrium. Alternatively, there's a Spar at the airport which is accessible from the NEC via a walk and 90 second mono rail link.

We always have trained first aid staff available in the event of an accident or incident. Just ask the nearest member of staff for immediate assistance.

While we don’t offer the service ourselves, we highly recommend our friends over at ESSA. Trusted, reliable and friendly to boot, you can find out more at essa.uk.com

Sorry, but as our halls are busy working environments we don’t allow anyone under the age of 16 in the halls during build and breakdown.

Absolutely. Every hall has a painters’ cupboard with a water supply and large sink available during build and breakdown. We’re sure you’ll keep it clean, but in the event of a spillage simply let our security team know and they’ll get it cleaned up. Please note, we don’t permit exhibitors to connect hoses to these sinks.

We’ve all done it, so don’t worry. Just ask your organiser to arrange for our cleaning team to visit your stand.

We don’t currently provide or offer for hire trollies, pump trucks or porters, but you’re very welcome to bring your own. Every event we host does however have a nominated lifting contractor who’ll deliver materials to your stand in double-quick time. Ask your organiser for details.

In the interests of safety we’re unable to provide our own storage facilities at the NEC, however the lifting contractor at your event will be able to help you out. You’ll find all the details in the Exhibitor Manual your organiser provided.

Simply contact your organiser and they’ll let us know you need some bags, which we’ll then deliver straight to your stand.

It's always best to check with the organiser directly before visiting as you may need permission.

We have two Visitor and Business Centres, which are information points. They also offer a number of business services and stationery. For further information, call us on 0121 780 4141 or email [email protected]   

From luxury resorts to simple rooms to please, you’ll find a host of hotels right on our doorstep. Head to our Visitors page to view your nearest options. 

bp pulse LIVE is located on the NEC campus. If you visit the NEC campus, the Arena will be clearly signposted.

Resorts World Birmingham are all on located on the NEC Campus. Resorts World Birmingham is home to a broad range of places to eat and drink, from favourites like Miller & Carter and Zizzi to somewhere a little more special like Sky by the Water. 

Keep up to date with our travel updates. 

Yes. For further information, call us on 0121 780 4141 or email [email protected]   

Whether you're looking for a healthy snack on the go, a posh sit down Italian or a burger, we've got you covered. Visit our food and drink page for more tantalizing details. 

Yes, we have restaurants available across the venue, within your event halls and across the NEC campus for a range of food options to suit your budget. Whatever you fancy, the campus has a range of delights from Sky By The Water to the Gourmet Burger Kitchen to TGI Fridays or Nandos. Whether it’s food on the go or fine dining, there is something for everyone.

There's food and drink outlets located around the concourse areas near to where your event is taking place. For coffee in particular, this includes Starbucks which is located in the Piazza by Hall 5 and one in the Atrium opposite Hall 7.

At the NEC we are constantly reviewing our measures to ensure that they remain effective and proportionate. West Midlands Police and Counter Terrorist Security Advisors work in partnership with us at the venue, often deploying a variety of resources to work alongside those of our team. These include a number of overt and covert security measures, so whilst you may not see all operational security activity, you should be assured that it is on-going, often behind the scenes to prevent crime and keep you safe whilst you enjoy your visit.

It happens to us all, so if you’ve lost something at the NEC head to our Security Office at either the Piazza or Atrium and we’ll do our best to help. Alternatively, call our Lost Property Department on 0121 767 3883.

Alcohol is not permitted, as we are a licenced premises.  Also other items which may be classed as a security issue should not be brought into the venue.

You may be searched, as we do carry out random bag searches.  Security arches are also in operation at the venue.

Our security teams work hard to keep you safe, please help them by co-operating with their requests. You have an important role to play in helping us by reporting anything that doesn’t feel right, for example any unattended items or someone acting suspiciously. You can report anything suspicious to any of our security officers or the Police.

Absolutely. We’ve worked tirelessly to make our venue fully accessible to all our guests. Head to our Accessibility page for further details. And if you can think of any other ways we could improve our accessibility, we’d love to hear them.

In addition to our standard disabled toilets we have Changing Places toilets, which provide additional space for up to two carers. They also includes height-adjustable changing benches and a hoist system.

Yes, you can hire mobility equipment when you visit the NEC. You can find out how to book mobility hire before arriving here under 'Mobility Equipment Hire | Getting around'.

Yes, assistance dogs are permitted on our premises, though we do not recommend that you bring them to events where noise levels are high.

We ask visitors to make sure their dog is either identifiable as a trained assistance/guide dog or that they can provide the necessary training paperwork for them if requested. Dogs should be kept on a lead/harness at all times.

Lifts are located and signposted on the Atrium and Piazza concourses and by all the escalators.

Yes. Induction loop audio systems are fitted in various locations around the venue. 

For everything you need to know about Exhibitor Parking, please visit the Exhibitor parking page.

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Call us: tel: +44 (0) 121 767 2780

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Call us: tel: 0844 338 8338 (Opt 1)

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Call us: tel: +44 (0) 121 644 6041

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