Bank and cashpoints


You’ll find free portable cash dispensers around the venue.

Car parking


You’ll find over 16,500 car park spaces at the NEC, which means less time searching for a spot and more time enjoying the event. Car park charges apply at most events, so we recommend checking out our What’s On page for specific details. We also offer express and pre-paid parking options to make your visit simpler still. Just head to our Parking page for all the finer details.

Parking options

Electric Car Charging


Spending the day or evening with us? Our pre-book NEC park and charge service offers 150 x 7 kw chargers, allowing you have peace of mind you’re fully charged before you leave. Make sure you download the bp pulse app to access the chargers. Please note a Type 2 cable is required. You can pay via the bp pulse app or by using your bp pulse RFID card. Please note that NEC Standard Parking rates apply. More information can be found in our NEC Pre-Booked EV Park and Charge Guide. 

Just need a quick boost? Our charging hub boasts over 30 of the very best ultra-fast 300KW DC chargers. With a drive thru Starbucks located close by and our free Wi-Fi onsite, you can sit back and unwind whilst you wait.

Other Charging options:
We also have 22 slow charging EV charging points available on a first come first served basis in the following car parks when they are open. Note these chargers require Swarco E Connect App. Or guest charging payment via E Connect. More information can be found in the NEC Charge Points User Guide.

Our EV Charging points are located in the below car parks when they are open:
North Car Park 2 (2 Charging points)
East Car Park 1 (6 Charging points)
South 7 (6 Charging points)
8 charging bays are also available to pre-book within our Express 1 premium car park



Pre-Book EV Park and Charge

Cloakrooms and lost property


When loading up on goodies at events, the last thing you need is excess baggage. So why not drop off your bags, coats and luggage at our cloakrooms, which can be found adjacent to our halls. Items are charged at £2 per coat and £3 per bag (cloakrooms are open 30 minutes prior the event opening and close when the event closes). Please note, due to overwhelming demand we’re unable to offer cloakroom facilities in Resorts World Arena. In the interests of safety and security overnight storage is also not possible. Sorry.

Need help finding your dearly departed belongings? Head straight to our main lost property area in the Security Office in the Piazza between Subway and Hall 1. There’s also a smaller Security Office in the Atrium near Hall 6. Once the show’s over all lost property is moved to the Piazza Security Office, so give them a call on 0121 767 3883 and they’ll do their best to help.

Our Visitor FAQs page has more information you may find useful

Our Visitor FAQs page has more information you may find useful



We’re fully committed to ensuring the National Exhibition Centre is accessible to every visitor, all the time.

We have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

Unfortunately due to the current circumstances, we are unable to facilitate telephone bookings at this time.  However, you can email your enquiry to [email protected], and a member of our team will contact you within three working days.

Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £15 per hire for all visitors.

All pre-bookings will be held until 1100hrs on the day they've been booked for, unless otherwise advised.


For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times and we only accept payment by card for any equipment hired. 


Mobile charging and postboxes


We all know the least smart thing about a smartphone is the battery life. That’s why we offer secure charging units in the Piazza and Atrium. Compatible with most major models, charging costs £2.00 for up to 60 minutes and £4.00 for 60+ minutes.  Please note, the charging units accept contactless payment only and include the following charging leads: Lightning cable, Micro USB, USB Type-C.

Need to post an urgent letter or send a parcel? There’s a post office located at Birmingham Airport, which can be accessed from the NEC on foot via the free air-rail link.

Shuttle buses and taxis


Our free shuttle buses run continuously around the NEC site and car parks during exhibitions, usually starting one hour before and finishing one hour after the exhibition. You’ll find operating times listed on all our bus stops. If you’d rather walk from the car park, simply follow our finger post signage.

If you’re looking for a black cab, you’ll find our trusted partners TOA Taxis outside the Piazza main entrance, Atrium 1 entrance and Atrium 3 entrance when shows are taking place at the NEC. To book simply call 0121 427 8888 or 0800 0142 729.

Toilet facilities


With as many as 50,000 people attending some events we’ve made sure there are ample toilet facilities around the whole NEC. Better still, we’ve introduced new digital technology that enables us to switch toilets between male and female usage at the touch of a button, allowing us to respond to the specific audience profile of an event. In other words, less queuing.

In addition to our many accessible toilets, we also have Changing Places toilets available in the Hall 20 Atrium area and by Hall 2 in the Piazza area. These provide space for two carers and extra features including height-adjustable, adult-sized changing benches and a hoist system. For more details, please visit Changing Places.


If you need any further assistance during your visit, please go to one of our Welcome Desks, who will be happy to help.

Baby change/feeding facilities and Parking


Planning on bringing your little angels to the NEC? You’ll find a wide choice of baby changing facilities throughout the venue, many that include nappy machines, bottle warming machines and screened-off breast-feeding areas.  To view our baby change and feeding leaflet, please visit the download section.

Struggling to park in one space? – we don’t have any dedicated parent/child parking bays but we appreciate that you may need a bit of extra room to get your baby and pram/pushchair out of the car.  So, please park over two spaces if you need that bit of extra wriggle room.

If you need any further assistance during your visit, please go to one of Visitor & Business Centres, who will be happy to help.

Free Wi-Fi


Need to stay in touch with the office? Responsible for your business’ social media updates? Just can’t wait to post a selfie? No problem, all visitors to the NEC can connect to WiFi across the entire venue completely free of charge. 

NEC Free Wi-Fi is ideal for browsing the web, checking emails or using social networks. This free service should not be used where the connection is integral to the operation of your event or exhibition stand. If you're an Organiser or Exhibitor and looking for a faster connection, please contact our Venue Services Team on 0121 767 3253 who will be happy to talk you through your options.