Parking Faqs

Yes, you can book your parking online on the day you are attending, as long as there is still space available.  However, it is cheaper to book in advance (up to midnight the night before your visit) so prices will be different if you book on the day.

No there are no designated car parks for pre-paid parking. Once on the NEC site, please ignore the Sat Nav and simply follow the digital screens to the car park.

Visitors with disabilities should follow the special blue signs for blue badge holders parking.  By pre-paying you will be saving time on the day by not having to queue to pay for your parking, giving you one less thing to do and worry about.

If you need to change your vehicle registration or date of attendance details from those originally booked, you can do this by clicking on ‘Manage My Booking’ link on your booking confirmation email.

When you complete your booking online, you will see a confirmation web page with a booking reference number. You will also receive a Booking confirmation email with your booking details and your parking ticket attached.  Please remember that you MUST print your ticket and bring it with you on your event day.

Bookings can only be made for cars/vehicles which fit within a standard parking space. There are no height restrictions on our standard car parks. 

Customers can contact us via email [email protected] or by post at Sales and Customer Support, The NEC, Birmingham, B40 1NT.

Yes, you can make an NEC Express booking on the day you are attending, as long as there is still space available.

All bookings guarantee you a space in your designated car park, details of which will be given during the booking process.   

If you need to change your vehicle registration or date of attendance details from those originally booked, you can do this by clicking on the ‘Manage My Booking’ link on your confirmation email.

When you complete your booking online, you will see a confirmation web page with a booking reference number. You will also receive a Booking confirmation email with your Booking details.  You should print this email and bring it with you to the allocated NEC Express car park to help in the event of any query

We only accept bookings for cars and people carriers (up to 9 seats).  Vans or commercial vehicles with crew cabs are not permitted.  You are not entitled to a refund if your vehicle is a van or commercial vehicle with a crew cab. Please contact Sales & Customer Support on 0844 338 8338 select option 2 or email [email protected] to ensure we can accommodate the vehicle you are bringing and to confirm any additional charges. 

If you have feedback on NEC Express Parking, our teams will be happy to help you. Customers can contact us via email [email protected] or by telephone on 0844 338 8338 select option 2.  

Yes, you can make an Exhibitor Advantage booking on the day you are attending, as long as there is still space available.

The most likely explanation is that the pre-book space availability for this hall has been filled.  Please note that if you can’t book the car park for the required dates and require assistance, please contact our Sales and Customer Support Team on Telephone: 0844 338 8338 and select option 2.

You can amend your booking details, but it is not possible to cancel your booking.

When you complete your booking online, you will see a confirmation web page with a booking reference number.  You will also receive a Booking confirmation email with your Booking details. You should print this email and bring it with you to the NEC car park in the event of any query.     

In the unlikely event of this happening, you must report this to security on 0121 767 2393 immediately and before leaving site. They will arrange someone to meet you to record details. You will need to report the matter to your insurers.  No liability is accepted by the NEC Group.

Customers can contact us via email [email protected] or by post at Sales and Customer Support, The NEC, Birmingham, B40 1NT, or by telephone on 0844 338 8338 select option 2.  

We have taken the difficult decision to increase our parking charges at the NEC as part of our annual pricing review. We recognise news of any price increase is never welcome, but we’re afraid our venue is continuing to experience inflationary pressures across all areas of service delivery and unfortunately car parking provision is no different. Having said that, we are pleased that the increase is significantly below current inflation levels and, in the case of pre-pay advance parking, we have been able to limit the increase to just £0.10. The increase means we can meet our commitment to maintaining our parking provisions, ensuring we can cover the increasing utilities, maintenance and resourcing costs.

Paying in advance and using our pre-pay advance parking is the most cost-effective option for visitors to our venue via https://www.thenec.co.uk/visitors/parking-at-the-nec/. We want to encourage visitors to take this option as it provides a better overall customer experience. Having information on the expected number of cars also helps us to provide a better service. It’s also more cost-effective for us to process payments online compared to our on-site ticket machines

Parking charges for Resorts World Arena reflect the shorter period visitors spend at the venue. More information can be found on the Resorts World Arena website: Getting Here | Resorts World Arena, Birmingham. 

We don’t anticipate a direct impact on visitor numbers. We’re also looking to keep our car parking charges in a competitive range compared to other venues, with our central location meaning we benefit from excellent public transport links in addition to being at the heart of the national motorway network.

We’re always looking at ways to improve our car parking facilities, aiming to deliver a great experience for each one of our customers. Visitor insight tells us our parking provision feels organised and efficient. People also like the friendly shuttle bus service we provide, which makes accessing the exhibition halls quicker and easier.

A number of organisers do choose to pay car parking charges for their visitors and any existing arrangements that are currently contracted will of course remain in place.

Customers can get in touch in the following ways:

Email: [email protected]

Post: Sales and Customer Support, the NEC, Birmingham, B40 1NT

Telephone: 0121 780 4141

We will review our pricing annually.

We strongly encourage visitors to have a paper print out of their parking ticket as it is much faster to process. Having solely a phone version may slow down your exit from the car park.