Coronavirus Faqs

Coronavirus FAQs from the NEC

We continue to closely monitor and follow Government advice in relation to COVID-19. The threat of the virus has impacted many events due to take place at the NEC. Here’s everything you need to know…

Coronavirus FAQs
- What measures have been put in place to keep visitors safe?
  
  The safety of our customers, visitors and staff has been at the heart of our planning, so we have developed NEC Venue Protect - our four-step approach to the safety and protection of people at our venue.
  
  All of the measures and the steps to help you safely plan your next visit to the NEC have been outlined on our dedicated Visitor Venue Protect page. We can't wait to welcome you back soon.
  Visitor Venue Protect
- Is the NEC currently open?
  The NEC Piazza will reopen to the public from Monday 12 April as a thoroughfare between Birmingham International Train Station and the NEC Campus.
  
  Opening times for April are as follows:
  - 12-13 April: 9am-7pm
  - 14-16 April: 8.30am-7pm
  - 17 April: 8.30am-7pm
  - 18 April: 8.30am-6pm
  - 19-21 April: 9am-7pm
  - 22 April: 9am-9.30pm
  - 23 April: 9am-7pm
  - 24 April: 8.30am-7.30pm
  - 25 April: 8.30am-6pm
  - 26-28 April: 9am-7pm
  - 29 April: 9am-9.30am
  - 30 April: 9am-7pm
  An external walking route is in place between the train station and the NEC Campus for out of hours use.
  
  Updates on the venue and the NEC Campus are available via our Home page and on our social media channels.
- Is my event still going ahead?
  
  All affected events are listed on our Rescheduled Events page. Events scheduled to take place are available via our What’s On page. Please also check the event organiser's website and social media for updates.
- My event has been cancelled or rescheduled, what happens with my booking?
  
  If an event is cancelled or rescheduled, you should receive communication from your point of purchase. Please contact your point of purchase directly with any transfer or refund enquiries.
- If I’ve purchased pre-paid parking and my event is rescheduled, what happens with my parking booking?
  
  Visitors who have pre-paid their parking for rescheduled events will have their parking automatically transferred to the new event date and receive an email confirming this. The email will include details on how to manage the rescheduled parking booking, including what to do if they are now unable to attend and would like to request a refund.
- If I’ve purchased pre-paid parking and my event is cancelled, how do I get a refund?
  
  Visitors who have pre-paid their parking for confirmed cancelled events will automatically receive a full refund. This will be confirmed via email.
- How do I find out more information about NHS Nightingale Birmingham?
  
  For more information about NHS Nightingale Birmingham, and to contact the facility directly, please visit: nightingale-birmingham.nhs.uk

If your query has not been answered, please visit our Contact Us page.

For more general FAQs on the venue, visit our Visitor FAQs page.