Coronavirus Faqs

Coronavirus FAQs from the NEC

We have been closely monitoring the advice of WHO, PHE and Local Government in relation to COVID-19. The threat of the virus has impacted many events due to take place at the NEC. Here’s everything you need to know…

Coronavirus FAQs from the NEC
- Is my event still going ahead?
  
  The status of every scheduled event is available via our What’s On page. Please also check the event organisers website and social media for updates.
- My event has been cancelled or rescheduled, what happens with my booking?
  
  If an event is cancelled or rescheduled, you should receive communication from your point of purchase. Please contact your point of purchase directly with any transfer or refund enquiries.
- Is the NEC currently open?
  
  The Piazza entrance is open and there is a signposted walking route through the NEC from Birmingham International Train Station. Updates on the venue are available via our Home page and on our social media channels.
- If I’ve purchased pre-paid parking and my event is rescheduled, what happens with my parking booking?
  
  Visitors who have pre-paid their parking for rescheduled events will have their parking automatically transferred to the new event date and receive an email confirming this. The email will include details on how to manage the rescheduled parking booking, including what to do if they are now unable to attend and would like to request a refund.
- If I’ve purchased pre-paid parking and my event is cancelled, how do I get a refund?
  
  Visitors who have pre-paid their parking for confirmed cancelled events will automatically receive a full refund. This will be confirmed via email.
- How do I find out more information about NHS Nightingale Birmingham?
  
  For more information about NHS Nightingale Birmingham, and to contact the facility directly, please visit: nightingale-birmingham.nhs.uk

If your query has not been answered, please visit our Contact Us page.