Coronavirus FAQs from the NEC

The safety of our customers, visitors and staff has been at the heart of our planning, so we have developed NEC Venue Protect - our four-step approach to the safety and protection of people at our venue. 

All of the measures and the steps to help you safely plan your next visit to the NEC have been outlined on our dedicated Visitor Venue Protect page. We can't wait to welcome you back soon.

The NEC is currently closed to the public. An external walking route is available between Birmingham International Train Station and the NEC Campus. Updates on the venue and the NEC Campus are available via our Home page and on our social media channels.

All affected events are listed on our Rescheduled Events page. Events scheduled to take place are available via our What’s On page. Please also check the event organiser's website and social media for updates.

If an event is cancelled or rescheduled, you should receive communication from your point of purchase. Please contact your point of purchase directly with any transfer or refund enquiries.

Visitors who have pre-paid their parking for rescheduled events will have their parking automatically transferred to the new event date and receive an email confirming this. The email will include details on how to manage the rescheduled parking booking, including what to do if they are now unable to attend and would like to request a refund.

Visitors who have pre-paid their parking for confirmed cancelled events will automatically receive a full refund. This will be confirmed via email.

For more information about NHS Nightingale Birmingham, and to contact the facility directly, please visit: nightingale-birmingham.nhs.uk