Terms and conditions

1. INTERPRETATION

1.1 Definitions:
Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business. Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 6 and based on NEC’s charges at the time of the Order Confirmation and any charges payable for Specific Services. Conditions: these terms and conditions as amended from time to time in accordance with clause 11.5. Contract: the contract between NEC and the Customer for the supply of Services in accordance with these Conditions. Customer: the person or firm who purchases Services from NEC. Customer Default: A failure by action or inaction by or on behalf of the Customer to meet its obligations to provide timely co-operation, access to Customer Stand and use of facilities by the Customer, its employees, agents, or independent contractors in accordance with these Conditions or failure by the Customer to perform any relevant obligation under a Contract. Customer Stand: the stand or suite of the Customer at which the Services will be provided. Deliverables: the deliverables set out in the Order produced by NEC for the Customer. Delivery: the transfer of physical possession of the Equipment to the Customer at the Customer. Equipment: the items of equipment to be hired to the Customer as detailed in the Order, all substitutions, replacements or renewals of such equipment and all related accessories, manuals and instructions provided for it. Hire Period: the period of hire as set out in the Order. Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world. NEC: The National Exhibition Centre Limited, registered in England and Wales with company number 979395. Order: the Customer's order for Services as set out in the Customer's completed Order Form supplied to NEC via email or telephone, or overleaf, as the case may be. The Customer’s Order must be by way of completion of NEC Product and Services Order Form produced by NEC to the Customer and as updated by NEC from time to time. Order Confirmation: NEC’s written confirmation of the Order. Order Form: NEC’s standard order form titled ‘Products and Services Order Form’. Service Provider: Colt Technology Services Group Limited or such other provider of telecommunication and broadband services we may work with to deliver Services. Services: the services, including the Deliverables, to be supplied by NEC to the Customer, as set out in the Order Confirmation. Specific Services: those Services to which additional terms apply as detailed in Part 2 of these Terms and Conditions.
1.2 Interpretation:
(a) A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted. (b) Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms. (c) A reference to writing or written includes email.

2. BASIS OF CONTRACT

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
2.2 The Order shall only be deemed to be accepted when NEC issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).
2.3 Any samples, drawings, descriptive matter or advertising issued by NEC, and any descriptions or illustrations contained in NEC's catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks t o impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.5 Any quotation given by NEC shall not constitute an offer, and is only valid for a period of 2 Business Days from its date of issue.

3. SUPPLY OF SERVICES

3.2 NEC shall use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services. 3.3 NEC shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and NEC shall notify the Customer in any such event. 3.4 NEC warrants to the Custom

4. ADDITIONAL TERMS APPLICABLE TO THE HIRE OF EQUIPMENT

4.1 NEC shall hire the Equipment to the Customer for use at the Customer Stand during the Hire Period subject to the terms and conditions of the Contract. 4.2 Delivery (a) Delivery of the Equipment shall be made by or on behalf of NEC. NEC shall use all reasonable endeavours to effect Delivery by the date and time agreed between the parties. Risk shall transfer in accordance with clause 4.3 of the Contract. (b) The Customer shall procure that a duly authorised representative of the Customer shall be present at the Delivery of the Equipment. Acceptance of Delivery by such representative shall constitute conclusive evidence that the Customer has examined the Equipment and has found it to be in good condition, complete and fit in every way for the purpose for which it is intended. If required NEC, the Customer's duly authorised representative shall sign a receipt confirming such acceptance. 4.3 Title and Risk (a) The Equipment shall at all times remain the property of NEC, and the Customer shall have no right, title or interest in or to the Equipment (save the right to possession and use of the Equipment subject to the terms and conditions of the Contract). (b) The risk of loss, theft, damage or destruction of the Equipment shall pass to the Customer on Delivery. The Equipment shall remain at the sole risk of the Customer during the Hire Period and any further term during which the Equipment is in the possession, custody or control of the Customer until such time as the Equipment is collected by NEC. (c) The Customer shall give immediate written notice to NEC in the event of any loss, accident or damage to the Equipment arising out of or in connection with the Customer's possession or use of the Equipment and indemnify NEC in respect of any loss of or damage to the Equipment.

5. CUSTOMER'S OBLIGATIONS

5.1 The Customer shall: (a) ensure that the Order is complete and accurate; (b) co-operate with NEC and any Service Provider in all matters relating to the Services; (c) provide NEC, its employees, agents, consultants and subcontractors including the Service Provider, with access to the Customer Stand and other facilities as reasonably required by NEC; (d) provide NEC and/or the Service Provider with such information and materials as NEC may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects; (e) prepare the Customer Stand for the supply of the Services; (f) obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start; (g) comply with any additional obligations as set out in the Order; (h) ensure that the Equipment is kept and operated in a suitable environment, used only for the purposes for which it was designed, and operated in a proper manner by trained competent staff in accordance with any operating instructions; (i) take such steps (including compliance with all safety and usage instructions provided by NEC) as may be necessary to ensure that the Equipment is at all times safe and without risk to health when it is being used; (j) make no alteration to the Equipment; (k) not move or attempt to move any part of the Equipment to any other location without NEC's prior written consent; and (l) allow NEC or its representatives access to the Customer Stand for the purpose of removing the Equipment at the end of the Hire Period or earlier where the Customer requests earlier collection or on earlier termination of the Contract. 5.2 If NEC's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default): (a) NEC shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays NEC's performance of any of its obligations; (b) NEC shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the NEC's failure or delay to perform any of its obligations as set out in this clause 5.2; and (c) the Customer shall reimburse NEC on written demand for any costs or losses sustained or incurred by NEC arising directly or indirectly from the Customer Default. 5.3 The Customer acknowledges that NEC shall not be responsible for any loss of or damage to Equipment arising out of or in connection with any negligence, misuse, mishandling of the Equipment or otherwise caused by the Customer or its officers, employees, agents and contractors, and the Customer undertakes to indemnify NEC on demand against the same, and against all losses, liabilities, claims, damages, costs or expenses of whatever nature otherwise arising out of or in connection with any failure by the Customer to comply with the terms of the Contract.

6. CHARGES AND PAYMENT

6.1 The Charges for the Services shall be as detailed in the NEC Product and Services Order Form which is in force as at the date of the Order Confirmation. In the event that prices are increased between the date of the Order and the date of issue of an Order Confirmation, NEC will notify the Customer of any price increase prior to confirming the Order. 6.2 The Charges shall become due for payment by the Customer immediately on the date of the Order Confirmation. NEC shall supply the Customer with an invoice for the Charges at the same time as issuing the Order Confirmation to the Customer. Where the Customer has provided bank or credit card details with the Order, the Customer authorises NEC to take payment using the payment details supplied by the Customer immediately upon confirming the Order. 6.3 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by NEC to the Customer, the Customer shall, on receipt of a valid VAT invoice from NEC, pay to NEC such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services. 6.4 If the Customer fails to make any payment due to NEC under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 4% per cent per annum above the National Westminster Bank's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount. 6.5 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). NEC may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by NEC to the Customer.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by NEC or the Service Provider as the context admits. 7.2 The Customer acknowledges that, in respect of any third party Intellectual Property Rights, the Customer's use of any such Intellectual Property Rights is conditional on NEC obtaining a written licence from the relevant licensor on such terms as will entitle NEC to license such rights to the Customer.

8. LIMITATION OF LIABILITY: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN

8.1 Nothing in the Contract shall limit or exclude NEC's liability for: (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law. 8.2 Subject to clause 8.1, NEC shall not be liable to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: (a) loss of profits; (b) loss of sales or business; (c) loss of agreements or contracts; (d) loss of anticipated savings; (e) loss of use or corruption of software, data or information; (f) loss of damage to goodwill; and (g) any indirect or consequential loss. 8.3 Subject to clause 8.1, NEC's total liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to 125% of the total Charges paid under the Contract. 8.4 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract. 8.5 This clause 8 shall survive termination of the Contract.

9. TERMINATION

9.1 Without limiting its other rights or remedies, either party may terminate the Contract with immediate effect by giving written notice to the other party if: (a) the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 48 hours of that party being notified in writing to do so; (b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business; (c) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or (d) the other party's financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy. 9.2 Without limiting its other rights or remedies, NEC may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than seven (7) days after being notified to make such payment. 9.3 Without limiting its other rights or remedies, NEC may suspend provision of the Services under the Contract or any other contract between the Customer and NEC if the Customer becomes subject to any of the events listed in clause 9.1(b) to clause 9.1(d) or NEC reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.

10. CONSEQUENCES OF TERMINATION On

On termination of the Contract for any reason: (a) the Customer shall immediately cease use of Services and pay to NEC all of NEC's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, NEC shall submit an invoice, which shall be payable by the Customer immediately on receipt; (b) the Customer shall return any Deliverables which have not been fully paid for. If the Customer fails to do so, then NEC may enter the Customer's premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract; (c) NEC's consent to the Customer's possession of the Equipment and any Connection shall terminate and NEC may, by its authorised representatives, retake possession of the Equipment and Connection and for this purpose may enter the Customer Stand or any premises at which the Equipment or Connection is located; (d) the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and (e) clauses which expressly or by implication survive termination shall continue in full force and effect.

11. GENERAL

11.1 Force majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. 11.2 Assignment and other dealings. (a) NEC may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent. (b) The Customer shall not, without the prior written consent of NEC, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract. 11.3 Confidentiality. (a) Each party undertakes that it shall not at any time during the Contract, and for a period of two years after termination of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.3(b). (b) Each party may disclose the other party's confidential information: (i) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 11.3; and (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority. (c) Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract. 11.4 Entire agreement. (a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. (b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract. 11.5 Variation. No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives). 11.6 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not: (a) waive that or any other right or remedy; or (b) prevent or restrict the further exercise of that or any other right or remedy. 11.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or partprovision under this clause shall not affect the validity and enforceability of the rest of the Contract. 11.8 Notices. (a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service or commercial courier. (b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 11.8(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed. (c) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action. 11.9 Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms. 11.10 Governing law. The Contract, and any dispute or claim (including noncontractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales. 11.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

1. BUILDING AND AERIAL SERVICES:

1.1 All floor fixings are of bolt type approved by NEC which allows for the supply of the bolt, fixing with plant in position and restoration of the floor at the end of the Event only. It is the responsibility of the Customer to carry appropriate tools to remove all bolts at the end of the Event. Any damage to the floor other than the original bolt hole will incur an additional charge to make the floor good. The floor fixing is not suitable for up thrust or pull out loads without provision of an appropriate anchor block. Standard fixings allow for bolts up to 75mm above floor for 8 and 10mm diameter and up to 150mm above floor, for all others. Longer bolts will incur further charges. Any bolt size or diameter that is not on the Order Form will have to be requested, and will be subject to NEC’s written approval. 1.2 Floor pockets approved by NEC allow for cutting out of the pocket, concreting in of the required item, removal and restoration of the floor at the end of the Event. 1.3 Floor chases approved by NEC allow for cutting out of the chase for installation and burial of Customer’s cable or pipe, which is screened with a lightweight cover for the open period of the Event which is removed at the end of the Event and the floor is restored. 1.4 Entry to Service Duct allows for cutting hole in the concrete wall of service duct to be made for installation of the Customer’s pipe or cable and removal and restoration of duct at the end of the Event. This Service is only permitted for duct crossing where chases are employed. 1.5 Painting of stand areas allows for painting of exhibition stand with one coat of approved black floor paint. Where paint other than black is used the Customer must allow for repainting of the floor black at the end of Event. All floor paints will be finished to a solid condition and no extra coats will be applied. A minimum of 12 hours painting and drying time is required with a minimum of 24 hours- notice of the commencement of the build as all floor paints should be complete before the end of build. NEC shall arrange for all painting at the Customer’s cost. 1.6 The Television and Radio Aerials service allows for the installation, maintenance and removal of an aerial cable which terminates in a standard plug and a single connection on the stand. These items are supplied as single outputs only. Distribution on stands to be our/the Customer’s nominated contractor when required.

2. PIPEWORK/MECHANICAL MAINS

2.1 Pipework mains services include the installation, maintenance and removal of a supply pipe (and drain for water and waste), which terminates in a stopcock and one connection to the Equipment requiring the Service at a position on the stand as indicated on the Customer's dimensional drawing. The main is not metered and the price includes the cost of water, air or gas used. 2.2 Additional connections off standard mains are only applicable at the price as set out on the Price List price where due consideration has been given to: i) Length of pipe work runs (normally 1m max); and ii) Safety of pipe work routing; and iii) Total capacity rating of standard main; and iv) Pressure drop limitation; and v) Waste systems generally limited to use on double units only.

3. CCTV CAMERAS TO STANDS

If the Order involves the provision of CCTV cameras (the “Camera(s)”) the following additional terms and conditions shall apply: 3.1 In this paragraph 3 “Build Period” means the period during which the Exhibition is being built; “Break Period” means the period during which the Exhibition is being dismantled and “Open Period” means the period between the end of the Build Period and commencement of the Break Period. 3.2 The Customer shall be required to submit a Service Location Plan (the “Plan”) which clearly shows the location on its stand where it wants the Camera(s) installed on or by the date specified by NEC. 3.3 The Camera(s) will be installed as near as possible to the Camera locations marked on the Plan. During the Build Period, NEC shall agree with the Customer the specific location on its stand at which the Camera(s) will be installed. 3.4 NEC do not guarantee that the Camera(s) installed will provide full coverage of the Customer’s stand or that they will record footage of all incidents that occur on the Customer’s stand, as many factors, including the location of banners or displays on the stand, can limit the coverage which the Camera(s) provide. NEC will however show the Customer or an available representative at the stand at time of installation, the available field of view once the Camera(s) are installed. 3.5 The Camera(s) will be operational from the time of installation until commencement of the Break Period unless otherwise agreed in writing in advance. 3.6 The Customer acknowledges and agrees that NEC will not continuously monitor the CCTV footage recorded by the Camera(s) (the “Footage”). 3.7 At times when the Exhibition is closed to both visitors and exhibitors during both the Build Period after installation and the Open Period, the Camera(s) will only record footage when they are activated by their motion detectors. 3.8 NEC will store Footage for a maximum period of 31 days after which the Footage will be automatically deleted unless it is required to deal with an ongoing investigation or subject access request under applicable data protection law. NEC reserves the right to delete the Footage after a shorter period where this is required for operational reasons. 3.9 Both parties acknowledge and agree that for the purposes of applicable data protection law, NEC and the Customer are joint data controllers of any Footage. 3.10 NEC will provide the Customer with notice(s) that state CCTV surveillance is taking place on its stand. The Customer agrees to position these notice(s) on its stand so it/they are clearly visible to individuals being recorded by the Cameras. Where these notice(s) are not clearly visible, NEC reserves the right to reposition them or to cease recording without liability to the Customer. 3.11 Where a copy of Footage (“Copy”) is released to the Customer, the Customer shall become the sole data controller of that Copy and shall be responsible for ensuring that the Copy is used and stored in a manner that complies with applicable data protection law. 3.12 Under applicable data protection law, NEC may be required to provide access/copies of the Footage to third parties including but not limited to the police or individuals recorded by the Camera(s). The Customer acknowledges and agrees that NEC may provide Footage to third parties in such instances without obtaining the Customer’s consent. 3.13 Where the Customer receives a written or oral request to view Footage recorded on the Camera(s) on the Customer’s stand, the Customer will immediately notify NEC of this request and provide NEC with such information as it reasonable requires in respect of the request.

4. EVENT MEDIA SERVICES

Additional Definitions. Advert: the print and/or digital advert(s) (as the context requires) which the Customer wishes NEC to advertise in the Advertising Space. Advert Content: the content of an advert including all text, logos, data, news, statistics, and photographs. Advertising Period: the period during which the Advert will be displayed in the Advertising Space as detailed in the Order Form. Advertising Site: the physical or digital (as the context requires) location(s) allocated by NEC for the display of advertising linked to an Event. Advertising Space: the space provided within the Advertising Site for the display of the Advert(s) as detailed in the Order Form. Artwork Deadline Date: the date by which the Customer must deliver the Adverts to NEC as detailed in the Order Form. Event: any and all events hosted by NEC from time to time including but not limited to the Exhibition. Exhibition: the specific Event which the Customer is attending as an exhibitor as set out in the Order Form. Materials: frames, bills, illustration, showcases (or goods or appliances inside showcases) illuminated signs, or other materials belonging to or being used by the Customer.4.1 Advert Process. (a) Unless otherwise stated in the Order Confirmation, the Customer shall supply the Advert to NEC in the technical format detailed in the Order Form (or related NEC product brochure, as updated and notified by NEC to the Customer from time to time) by no later than 21 days prior to commencement of the Advertising Period. (b) Upon receipt of the Advert, NEC shall prepare a final proof of the Advert for approval by the Customer ahead of the Advert being sent to NEC’s third party printer for printing. NEC shall use reasonable endeavours to deliver the final proof to the Customer within 5 days of receipt of the Advert but timings cannot be guaranteed.(c) Within 2 days of receipt of the final proof, the Customer shall confirm its approval of the final proof or advise if any changes are required. Provided that the Customer meets the timing deadlines detailed above, the Customer shall be entitled to request one change to the proof free of charge. The Customer may request additional changes to the proof, but NEC shall be entitled to accept or reject such additional changes at its absolute discretion and, where additional changes are accepted, additional charges (to be confirmed by NEC on receipt of full details of the changes) shall apply. No changes shall be accepted after the proof has been approved and sent for printing.(d) Failure by the Customer to submit an Advert which complies with the requirements of these Additional Terms shall constitute a Customer Default. 4.2 Installation and removal of Adverts(a) Subject to paragraph (b), NEC shall be responsible for the installation and removal of the Advert from the Advertising Space. (b) Where in order to install the Advert, the Customers' Materials are to be used, the Customer will install the Advert itself and indemnify NEC in respect of any damage caused to any property of NEC or any third party which occurs as a result of such installation. (c) Any Materials that are removed by NEC shall be at the risk of the Customer upon removal and must be collected immediately after the end of the Advertising Period. 4.3 Licence. The Customer hereby grants NEC a non-exclusive, royalty-free, worldwide licence to use the Intellectual Property Rights in the Adverts to print and place the Adverts in the relevant Advertising Space. 4.4 Warranty. The Customer warrants that its Advert: (a) is legal, decent, honest and truthful and not be defamatory, libellous, obscene or otherwise offensive; (b) complies with all applicable laws and advertising regulations and codes including, but not limited to, the British Code of Advertising Practice and all other codes under the general supervision of the Advertising Standards Authority; (c) does not infringe the Intellectual Property Rights or proprietary rights of any third party, that the Advert Content is either owned by or properly licensed to the Customer, and that the Customer has the right to grant the licence detailed in paragraph 4.3; (d) relates only to its business, products or services as they are being exhibited by the Customer at the Exhibition.4.5 NEC reserves the right to refuse to display or to remove Adverts (at the Customer’s cost) which in the reasonable opinion of NEC contravene the warranties provided in paragraph 4.4.4.6 Notwithstanding any provision of these Additional Terms, the Customer shall take any action requested by NEC or the Organiser of the Exhibition in order to protect the reputation of NEC or the Exhibition.4.7 INDEMNITY: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS PARAGRAPH. The Customer shall at all times keep NEC indemnified against all actions, claims, demands, damages, losses, expenses, compensation, costs, charges, liabilities and proceedings (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by NEC arising out of or in connection with any breach by the Customer of the warranties detailed in paragraph 4.4.

5. EVENT IT & INTERNET SERVICES

 Additional Definitions. Acceptable Use: The requirements set out in paragraphs 5.7 and 5.8 below which the Customer will comply with and require its employees, agents, independent contractors, and those it allows to access or have use of the Services to comply with. Acceptance: The point in time on or after the Customer Delivery Date when the Service Provider standard tests are met, and the Internet Service is deemed ready for use. Code Customer: A Customer who is a Consumer, Microenterprise, Small Enterprise, or Not-for-Profit organisation as defined in the Ofcom General Conditions of Entitlement and as summarised in the NEC Internet Services Complaints Code as may be amended from time to time. Connection: The cable connection and terminal end point for the broadband service owned and to be provided by the Service Provider to a Customer Stand ready for delivery of Internet Services. Customer Delivery Date: The date confirmed in the Order or otherwise in writing at which we aim to install the Connection ready for use. Internet Services: A Specific Service relating to the provision of internet and telecommunications services to a Customer Stand. NEC Internet Services Complaints Code: The policy adopted by NEC to manage Customer complaints relating to internet Services as referenced in paragraph 5.14 and amended from time to time. For the purposes of the provision of Event IT Services the Customer agrees and acknowledges that: 5.1 All call charges incurred by the Customer will be passed on in full to the Customer and shall be payable within 14 days of demand. 5.2 NEC will provide information to the Customer concerning the network settings required within Microsoft Windows. 5.3 No other services will be permitted to be attached to services provided without the written approval of NEC. Only BABT approved apparatus can be connected directly to telecommunications circuits. For the purpose of the provision of Internet Services, the following additional provisions shall apply:5.4 NEC or its Service Provider will facilitate the installation, testing and commissioning of the Connection ready for provision of the Internet Services. NEC will arrange for the Service Provider to undertake testing in order to confirm that the Internet Services meet Acceptance.5.5 Where any change proposed by NEC to Internet Services is not proposed pursuant to Clause 3.3 in respect of change in applicable law or safety requirement but relates to a change which materially affects the nature or quality of the Internet Services the Customer shall be entitled to provide written notice of Termination, upon receipt of valid notice, NEC shall return a pro-rata proportion of the unused Charges incurred, the Customer shall have no further obligation to meet any Charges not having fallen due and owing under this Contract.5.6 NEC does not offer a service level agreement for activation of Internet Services or in event of loss of Internet Services forming part of a Contract for Internet Services due to the limited duration and event specific nature of the Internet Services. Where Internet Services are not provided substantially in accordance with the Order Confirmation, the NEC service desk is available to provide support. 5.7 NEC and the Service Provider shall provide no further equipment beyond the Connection terminal end point, unless specifically provided as Equipment and identified in an Order Confirmation. The Customer shall be responsible for any apparatus it connects to or uses in conjunction with the Connection and the Internet Services, the Customer shall ensure it connects only British Approvals Board for Telecommunications (“BABT”) approved apparatus. NEC shall have no responsibility for the Customer not being able to use the Internet Services or having limited use of the Internet Services due to the Customers apparatus or any limitations in its function. The Customer shall be entirely responsible for the security and availability of its systems and data. 5.8 The Customer shall comply with the following requirements: (a) only use apparatus which is Customer supplied Equipment compatible with the Connection and BABT approved;(b) not use the Internet Services in breach of legal or regulatory obligations;(c) not use the Internet Services in any way which may be detrimental to the provision of services to any other NEC or Service Provider customer;(d) not use the Internet Services in any manner which may have a detrimental impact upon the reputation and brand of NEC or the Service Provider; and(e) meet the Service Provider acceptable use policy requirements as may be updated from time to time to be found at: https://portal.colt.net/termsUsePrivacyStatement#aup. 5.9 Internet Services Complaint Handling and Dispute Resolution - NEC has adopted a complaints code in relation to the Internet Services (where the Internet Services are provided to Code Customers) which conforms and will be maintained in accordance with the Ofcom Approved Complaints Code, the current version of the NEC Internet Services Complaints Code is attached as detailed in paragraph 5.14 below. NEC will attempt to resolve any Code Customer complaint or dispute in accordance with the NEC Internet Services Complaints Code.5.10 The parties agree that if any Code Customer complaint or dispute arises regarding this Contract relating to the Internet Services and the issue cannot be resolved in accordance with the NEC Internet Services Complaints Code, the matter may be referred where appropriate to the Ofcom approved Centre for Effective Dispute Resolution (“CEDR”), adjudication scheme, CISAS (Communications & Internet Services Adjudication Scheme). 5.11 Where a dispute arises relating to Internet Services any notification of a dispute will be set out in writing identifying relevant facts, the parties will use reasonable endeavours to resolve within 14 days of notification, the dispute shall be escalated to senior management or directors of the parties, who shall discuss and use reasonable endeavours to resolve, if the issue is still not resolved within a further 14 days of escalation either party may (to the extent the matter is not appropriate for the CEDR CISAS scheme (for example where the matter relates to a Customer other than a Code Customer) suggest mediation and if the parties agree they shall appoint a mediator in accordance with the CEDR scheme for mediation. 5.12 Nothing in these Conditions shall limit either party from seeking interim or injunctive relief or pursuing their right to resolve matters by application to court.5.13 ADDITIONAL PRIVACY NOTICE RELATING TO INTERNET SERVICES – A copy of the Service Provider’s privacy notice in respect of its processing of personal data related to the delivery of Internet Services is available on the Service Provider’s website (currently at https:// https://www.colt.net/legal/data-privacy/statement/). Further information on the use and processing of personal data by NEC can be found in the NEC privacy policy available at https://www.necgroup.co.uk/privacy-policy/.5.14 NEC INTERNET SERVICES COMPLAINTS CODE – A copy of the complaints code which applies when Internet Services are delivered to Code Customers is available at https://www.necgroup.co.uk/terms-and-conditions/isp-code-of-conduct