Parking Faqs

NEC EXPRESS PARKING 

Can I make an NEC Express booking to park at the NEC or Resort World Arena today? 

Yes, you can make an NEC Express booking on the day you are attending, as long as there is still space available.

How far ahead can I book?  

It is possible to book up to 3 months in advance of your event, subject to availability.  In doing so, you will be required to pay for your parking in advance. 

Does pre-booking guarantee my parking space? 

All bookings guarantee you a space in your designated car park, details of which will be given during the booking process.   

Can I cancel or amend my car parking booking if my plans change? 

You can amend your booking details, but it is not possible to cancel your booking.

Can I amend my car parking booking if my plans change?

If you need to change your vehicle registration or date of attendance details from those originally booked, you can do this by clicking on the ‘Manage My Booking’ link on your confirmation email.

What are the stay periods for NEC Express?  

For NEC Express, depending on whether your event is in the day or evening, the stay periods are as follows: 
-       Day event : 08:00 – 18:00 
-       Evening event : 18:00 – 23:59 

How do I know my booking has been placed?  

When you complete your booking online, you will see a confirmation web page with a booking reference number. You will also receive a Booking confirmation email with your Booking details.  You should print this email and bring it with you to the allocated NEC Express car park to help in the event of any query

What do I do when I get to my Express car park?  

Please refer to the individual instructions provided in your Booking confirmation email for directions to your allocated car park.  Please have your printed booking confirmation paperwork available to gain access to the car park.   

Are there any restrictions on the kind of vehicle I can bring?  

We only accept bookings for cars and people carriers (up to 9 seats).  Vans or commercial vehicles with crew cabs are not permitted.  You are not entitled to a refund if your vehicle is a van or commercial vehicle with a crew cab. Please contact Sales & Customer Support on 0844 338 8338 select option 2 or email [email protected] to ensure we can accommodate the vehicle you are bringing and to confirm any additional charges. 

I’ve lost my Booking confirmation number. How can I retrieve it? 

If you have lost your booking confirmation number, you will be able to retrieve the details from the “Manage My Booking” on your confirmation email.  You can also call our Sales & Customer Support Team on 0844 338 8338 select option 2 and they will be able to help with your booking details.

Who do I speak to if I have any queries or feedback on NEC Express Parking? 

If you have feedback on NEC Express Parking during exhibition open hours, our teams within the Visitor and Business Centres will be happy to help you. The Visitor and Business Centres are located next to hall 5 and hall 9. 
Alternatively, customers can contact us via email [email protected] or by post at Sales and Customer Support, The NEC, Birmingham, B40 1NT, or by telephone on 0844 338 8338 select option 2.  

PRE-PAID PARKING

Can I make a Pre-Paid Parking booking to park at the NEC or Resorts World Arena today?

Yes, you can book your parking online on the day you are attending, as long as there is still space available.  However, it is cheaper to book in advance (up to midnight the night before your visit) so prices will be different if you book on the day.

How far ahead can I book?

In most cases, Pre-Paid Parking is available to book at the same point that your event tickets go on general sale for Resorts World Arena events, and up to 6 months in advance for NEC events.

Does pre-booking guarantee my parking space in a specific car park? 

No – you should follow signage once on site to the closest allocated public car park for your event. 

Disabled visitors should follow the special blue signs for blue badge holders parking.  By pre-paying you will be saving time on the day by not having to queue to pay for your parking, giving you one less thing to do and worry about.

Book Tickets

Can I cancel my Pre-Paid Parking booking if my plans change? 

You can amend your booking details, but it is not possible to cancel your booking.

Can I amend my Pre-Paid Parking booking if my plans change?

If you need to change your vehicle registration or date of attendance details from those originally booked, you can do this by clicking on ‘Manage My Booking’ link on your booking confirmation email.

What are the stay periods for Pre-Paid Parking?  

Car Parks are normally open from 08:00hrs each day.  Special access will be made for events starting earlier.  Please note that overnight parking is not permitted on the NEC site.

How do I know my booking has been placed?  

When you complete your booking online, you will see a confirmation web page with a booking reference number. You will also receive a Booking confirmation email with your booking details and your parking ticket attached.  Please remember that you MUST print your ticket and bring it with you on your event day.

What do I do when I get to the NEC?

Once you arrive on site, follow the directional signage to the nearest available car park allocated to your event. Once parked, please leave your parking ticket visible in your windscreen. Your ticket will be needed in order to exit the car park after your event.  Please note that If you do not have your printed ticket you will be required to pay the ‘on the day’ parking price.     

Are there any restrictions on the kind of vehicle I can bring?  

Bookings can only be made for cars/vehicles which fit within a standard parking space. There are no height restrictions on our standard car parks. 

I’ve lost my booking confirmation number. How can I retrieve it? 

If you have lost your booking confirmation number, you will be able to retrieve the details from the “Manage My Booking” link on your booking confirmation email. 

Who do I speak to if I have any queries or feedback regarding Pre-Paid Parking at the NEC? 

If you have queries or feedback on Pre-Paid Parking you can contact any member of the NEC Team during exhibition open hours in the Visitor and Business Centres located next to halls 5 and hall 9 .
 
Alternatively, customers can contact us via email feedba[email protected] or by post at Sales and Customer Support, The NEC, Birmingham, B40 1NT.

EXHIBITOR ADVANTAGE

Can I make an Exhibitor Advantage booking to park at the NEC today?  

Yes, you can make an Exhibitor Advantage booking on the day you are attending, as long as there is still space available.

How far ahead can I book?

It is possible to book up to 3 months in advance of your event, subject to availability. In doing so, you will be required to pay for your parking in advance.

Why can’t I get a quote for the hall I’m looking for?  

The most likely explanation is that the pre-book space availability for this hall has been filled.  Please note that if you can’t book the car park for the required dates and require assistance, please contact our Sales and Customer Support Team on Telephone: 0844 338 8338 and select option 2.

Does pre-booking guarantee my parking space?

All bookings guarantee you a space at your designated location.

Can I cancel my car park booking if my plans change? 

You can amend your booking details, but it is not possible to cancel your booking.

Can I amend my car park booking if my plans change?

You can amend your booking details by clicking on ‘Manage my Booking’ link on your email confirmation. 

How do I know my booking has been placed?

When you complete your booking online, you will see a confirmation web page with a booking reference number.  You will also receive a Booking confirmation email with your Booking details. You should print this email and bring it with you to the NEC car park in the event of any query.     

Are there any restrictions on the kind of vehicle I can bring?  

We only accept bookings for cars and people carriers (up to 9 seats).  Vans or commercial vehicles with crew cabs are not permitted.  You are not entitled to a refund if your vehicle is a van or commercial vehicle with a crew cab. Please contact Sales & Customer Support on 0844 338 8338 select option 2 or email [email protected] to ensure we can accommodate the vehicle you are bringing and to confirm any additional charges. 

What happens if my car gets damaged while parked in the car park?  

In the unlikely event of this happening, you must report this to security on 0121 767 2393 immediately and before leaving site. They will arrange someone to meet you to record details. You will need to report the matter to your insurers.  No liability is accepted by the NEC Group.

I’ve lost my Booking confirmation number; how can I get it again?

If you have lost your booking confirmation number, you will be able to retrieve the details from the “Manage My Booking” link on your email confirmation.  You can also call the Sales & Customer Support Department on 0844 338 8338 select option 2 and they will be able to assist with your booking details.

Who do I speak to if I have feedback on Exhibitor Advantage? 

If you have feedback on the Exhibitor Advantage service during exhibition open hours, our teams within the Visitor and Business Centres will be happy to help you. The Visitor and Business Centres are located next to hall 5 and hall 9. 
Alternatively, customers can contact us via email [email protected] or by post at Sales and Customer Support, The NEC, Birmingham, B40 1NT, or by telephone on 0844 338 8338 select option 2.