Parking FAQs
Our car parks are ANPR (Automatic Number Plate Recognition) barrier operated and require all visitors and exhibitors to validate their parking before leaving the campus. Please refer to the FAQs relevant to you below.
Visitor Parking FAQs
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GENERAL
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Do I need to pay for parking?
You need to pay to park at the NEC. Some events may offer free or discounted parking so check your events website for details before booking.
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How do I pay for parking?
For the smoothest experience and the best rates, we recommend pre-booking your parking in advance. However, if you don’t manage to pre-book ahead of time, you can still pay for your parking before you leave - please see the signage advertised in the venue for instructions.
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How far in advance can I book my visitor parking?
It is possible to book up to 3 months in advance of your event, subject to availability. If your event is less than 3 months away but is not available to pre-book, please keep checking the website as we always aim to upload parking details 3 months in advance, though there may be the occasional delays.
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How do I know what car park to park in when I arrive at the NEC?
Once you arrive on site simply follow the digital screens for directions to the car parks. Each event will be listed and which car park to park in will be clearly indicated.
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Are there any restrictions on vehicles that can park in the car parks?Bookings can only be made for cars/vehicles which fit within a standard parking space. There are no height restrictions on our standard car parks.
Bookings can only be made for cars/vehicles which fit within a standard parking space. There are no height restrictions on our standard car parks.
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Do I need to pay for parking?
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EXPRESS PARKING
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Does pre-booking parking guarantee me a space in a specific car park?
Yes, if you have pre-booked Express Parking you are guaranteed as parking space close to your exhibition hall. Please note, Express Parking spaces are subject to availability.
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Is Express Parking available for every show?
Express Parking is available on most shows, but not all. If Express Parking is offered for your show it will show as available at the point of booking.
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What are the NEC Express stay periods?
- For a day event the NEC Express stay periods are: 08:00 – 18:00
- For an evening event, the NEC Express stay periods are: 18:00 – 23:59
- Please do not arrive too far in advance of your event as we may not be able to grant you access to the Express car park ahead of time. If you stay in the car park beyond these times, overstay charges will apply.
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Does pre-booking parking guarantee me a space in a specific car park?
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STANDARD PARKING - PRE-BOOKED
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Does pre-booking parking guarantee me a space in a specific car park?
With over 16,000 parking spaces available on the NEC campus there is plenty of spaces for all our visitors, however, pre-booking does not guarantee a space in a specific car park.
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Why can’t I select my event from the drop-down menu when trying to pre-book?
Parking is made available to book for events 3 months in advance and you will not be able to pre-book before this. If your event is less than 3 months away but is not available to pre-book, please keep checking the website as we always aim to upload parking details 3 months in advance, though there may be the occasional delays.
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What time can I arrive at the NEC to park ahead of my event?
Standard pre-booked parking allows you to park from 6.00am – 2.00am. If you have not booked overnight parking and you leave your vehicle in the car park beyond 2.00am overstay charges will apply.
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Does pre-booking parking guarantee me a space in a specific car park?
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STANDARD PARKING - ON THE DAY
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What happens if I don’t manage to pre-book?
If you don’t manage to pre-book ahead of time, you can still pay for your parking before you leave - please see the signage advertised in the venue for instructions.
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I need to pay for parking on the day – how do I do this?
Please visit the parking machines in the venue and/or see the signage advertised around the venue for instructions on how to pay on the day.
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What happens if I don’t manage to pre-book?
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ACCESSIBLE PARKING
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Can you park for free with a blue badge?
Accessible parking is charged at the standard parking rate. We recommend pre-booking your parking in advance for the best rates. Some events may offer free or discounted accessible parking so check your events website for details before booking.
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Do you have to have a blue badge to book accessible parking?
Yes, your blue badge will be checked on arrival by one of our car parking attendants.
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Does pre-booking accessible parking guarantee me a spot in a specific car park?
No, pre-booking accessible parking does not guarantee a specific car parking spot. Our designated accessible car parking spaces are allocated on a first come first served basis. If you arrive for an event and all of these spaces have already been taken, you will be directed to overflow accessible parking. We will always try to ensure accessible parking is located as close to the venue as possible, however, exactly where this overflow disabled parking can change on an event-by-event basis.
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How far away is the venue once I’ve parked?
We do our best to provide parking close to the venue and fill the spaces on arrival, on a first come, first served basis. On occasion where demand is very high, we may need to overflow blue badge parking to outer car parks. In such cases shuttle buses are provided.
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Plan your accessible parking
To help you plan your Blue Badge Visitor Parking, we have created a short film explaining what to expect when you arrive onsite at the NEC and the facilities we have available.
Watch here
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Can you park for free with a blue badge?
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EV PARK AND CHARGE – bp pulse Gigahub™
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Where is the bp pulse Gigahub™ located?
When you arrive on the NEC Campus, please follow signs to East 3 carpark (located next to the Starbucks drive-thru) to find the bp pulse Gigahub™
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How many EV chargers are there?
There are 180 bp pulse EV charge points at the bp pulse Gigahub™ located in NEC East Car Park 3. There are 150 points for 7kW charging, including additional designated accessible bays which are available to pre-book via the NEC parking portal and 30 ultra-fast 300kW DC chargers which are only available on a first come first serve basis.
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What happens if EV parking at the bp pulse Gigahub™ is full?
If these are full, we have an additional 22 x 3.5kw chargers available on a first come first serve basis in select car parks. To use these chargers you will need to pre-book standard parking and pay to use the chargers.
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How do I use the chargers at the bp pulse Gigahub?™
Please refer to the user guide here if you need help using the chargers at the bp pulse Gigahub™
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What do I do if I need help with my parking at the bp pulse Gigahub™?
If you need help using a bp pulse Gigahub™ please get in touch with the bp team via the app or by calling 0330 016 5126
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Where is the bp pulse Gigahub™ located?
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EV PARK AND CHARGE – Evolt network
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Can I pre-book the Evolt network EV chargers?
There are 22 x 3.5kw chargers available on a first come first serve basis in select car parks. To use these chargers you will need to pre-book standard parking and pay to use the chargers.
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How do I pay to use the Evolt network EV chargers?
Please refer to the user guide here if you need help using the Evolt network chargers
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What do I do if I need help when using the Evolt network EV chargers?
If you need help using a Evolt network charge please get in touch with the Evolt team by calling 020 8515 8444. Please quote the unique charger ID when you call.
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Can I pre-book the Evolt network EV chargers?
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BOOKING ASSISTANCE
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Can I amend or cancel my booking?
You can amend your booking details, but it is not possible to cancel your booking. If you need to make any changes ahead of our event, simply use the 'Manage my Booking' link in your confirmation email - amendments can be made right up until midnight the day before your arrival.
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How do I get my booking confirmation resent?
If you have lost your booking confirmation number, you will be able to retrieve the details from the “Manage My Booking” link on your email confirmation.
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What do I do if I think I have been overcharged for parking?
Please contact the NEC Parking team on [email protected] with details as to why you believe you have been overcharged.
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I can’t find an answer to my question in the FAQs.
If you can’t find an answer to your question above, please contact the NEC Parking team on [email protected]. Please note, our parking team receives a high volume of requests, particularly at busy event times, so it may take several days for your email to be responded to.
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Can I amend or cancel my booking?
Exhibitor Parking FAQs
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GENERAL
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Do exhibitors receive free parking?
Exhibitors must validate to benefit from free parking during build and break down. How you validate will differ depending on your event. If you have been provided with a promo code (via the Event Organiser) please enter this when you pre-book your parking. Alternatively, you will automatically receive free parking when using the Voyage Control booking system or you can obtain a QR code from the lorry park team, venue security or the organiser team.
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Can I leave my vehicle overnight?
Leaving your vehicle overnight is possible, however, please ensure you select overnight parking at the point of booking. If you do not select overnight parking and remain onsite beyond 2.00AM overstay charges will apply.
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How far in advance can I book my exhibitor parking?
It is possible to book up to 3 months in advance of your event, subject to availability. If your event is less than 3 months away but is not available to pre-book, please keep checking the website as we always aim to upload parking details 3 months in advance, though there may be the occasional delays.
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Do exhibitors receive free parking?
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BUILD
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How do I unload / make a stand delivery ahead of the exhibition?
Exhibitors wanting to make stand deliveries via the rear of the exhibition halls will need book a slot using our Voyage Control event delivery system. Please note, parking behind the halls during the build period is for offloading only. Once you have finished your delivery you can move your vehicle to any visitor car park – your Voyage Control QR code will allow you to exit the car park for free. Please note, if you have booked your vehicle in for delivery via the Voyage Control system you don’t need to pre-book as well as your vehicle registration will already be recognised by our ANPR system.
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What it meant by a 'deposit system'?
If it is a particularly busy event, a deposit system may be in place whereby delivery/offloading is time-restricted and failure to remove your vehicle from the rear of the halls will result in an overstay charge. Please read the Voyage Control user guide here ahead of booking your delivery slot: nec-end-user-guide-2021.pdf
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Can I park in a visitor car park during build?
If you do not need to make a stand delivery via the rear of the exhibition halls but want to park in a visitor car park during the build period you can do so, though you must ensure you validate your parking to take advantage of your free parking. We recommend doing this by pre-booking your exhibitor parking. If you didn’t manage to pre-book speak to a member of venue security or the organiser team for help. Unfortunately, if you don’t validate your free parking, your vehicle won’t be recognised at the exit barrier and the standard on the day rate will apply (card payment only).
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How do I unload / make a stand delivery ahead of the exhibition?
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EVENT OPEN DAYS
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I want to park during event open days, will I have to pay?
While some events offer free parking for exhibitors during event open days (in this instance promocodes will be provided to exhibitors via the Event Organiser) others will require exhibitors to pay for parking if you leave your vehicle in one of the visitor car parks during event open days. We recommend pre-booking your parking in advance to benefit from the best prices, however, you can also pay on the day if needed - please see the signage advertised in the venue for instructions.
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What is Exhibitor Advantage?
Exhibitor Advantage gives you with a guaranteed parking space at the rear of the halls during event open days. This provides the flexibility to arrive late or leave early. You can book for individual days but please note, the last day of show open cannot be booked on its own (and it is not available for one day events). Exhibitor Advantage is available for cars and people carriers only and does not include overnight parking.
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How do I book Exhibitor Advantage?
Exhibitor Advantage is available for most shows and can be booked up to 3 months in advance of your event (subject to availability). Just select the Exhibitor Advantage upgrade option during the pre-booking process.
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I want to park during event open days, will I have to pay?
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BREAK DOWN
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How do I book parking for exhibitor breakdown?
Pre-booking via Voyage Control is not required for exhibitors using the lorry park to access the rear of the halls for break down. However, a separate NEC QR code is required for the breakdown period, if you are parking your vehicle in a visitor car park. Simply collect an NEC QR code from the lorry park team, venue security or our organiser team and validate at the pay-on-foot machines in the venue or at the car park exit barrier.
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How do I book parking for exhibitor breakdown?
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BOOKING ASSISTANCE
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I need help with an exhibitor promo code for free parking
Promo codes are unique and single use only. Use of promo codes is traceable to individual bookings and will be issued to exhibitors on a show by show basis, usually via the Event Organiser. If you have any problems using your promocode please contact the NEC Parking team via the below contact details:
Tel: 0121 767 2100
Email: [email protected] -
Can I amend or cancel my booking?
You can amend your booking details, but it is not possible to cancel your booking. If you need to make any changes ahead of our event, simply use the 'Manage my Booking' link in your confirmation email - amendments can be made right up until midnight the day before your arrival.
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I can’t find an answer to my question in the FAQs.
If you can’t find an answer to your question above, please contact the NEC Parking team on [email protected]. Please note, our parking team receives a high volume of requests, particularly at busy event times, so it may take several days for your email to be responded to.
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I need help with an exhibitor promo code for free parking