Facilities

Bank and cashpoints

Bank

With so many events offering exclusive merchandise to buy, the last thing you can afford is an empty wallet. Fortunately, you’ll find a host of cashpoints around the NEC (many are free, some will charge). We’ve even got a NatWest bank by Hall 4 in the Piazza, which is open Monday to Friday 09:00-16:30 (Wednesday 09:30-16:30).

Car parking

Bank

You’ll find over 16,500 car park spaces at the NEC, which means less time searching for a spot and more time enjoying the event. Car park charges apply at most events, so we recommend checking out our What’s On page for specific details. We also offer express and pre-paid parking options to make your visit simpler still. Just head to our Parking page for all the finer details.

Parking options

Chaplaincy and prayer rooms

Bank

Visitors from every faith have always been warmly welcomed at the NEC. We have a chaplain available for consultation and support, and also a popular multi-faith prayer room, available in the Piazza or Atrium. Inside the room you’ll find washing facilities, prayer mats and holy books, many of which have been generously donated by representatives of local faiths. We’re also happy to put you in touch with local faith leaders and places of worship, just call our chaplain on 0121 767 2911.

Cloakrooms and lost property

Bank

When loading up on goodies at events, the last thing you need is excess baggage. So why not drop off your bags, coats and luggage at our cloakrooms, which can be found adjacent to our halls. Items are charged at £1 each. Please note, due to overwhelming demand we’re unable to offer cloakroom facilities in the Genting Arena. In the interests of safety and security overnight storage is also not possible. Sorry.

Need help finding your dearly departed belongings? Head straight to our main lost property area in the Security Office in the Piazza between Subway and Hall 1. There’s also a smaller Security Office in the Atrium near Hall 6. Once the show’s over all lost property is moved to the Piazza Security Office, so give them a call on 0121 767 3883 and they’ll do their best to help.

Our Visitor FAQs page has more information you may find useful.

Disabled services

Bank

We’re fully committed to ensuring the National Exhibition Centre is accessible to every visitor, all the time. You’ll find further details in our FAQs page. We’ve also teamed up with the experts over at Bartrams to ensure we have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment, so please call Bartrams booking line on 01353 653 752 (Mon – Fri 09:00 – 17:00).

book equipment from bartrams

Mobile charging, payphones and postboxes

Bank

We all know the least smart thing about a smartphone is the battery life. That’s why we offer secure mobile charging units in the Piazza and Atrium. Compatible with most major models, charging costs £1.50 for 30 minutes, £2.00 for 50 minutes or £3.00 for 90 minutes. If you’d prefer to keep it old school and make a quick call home or abroad from a payphone, you’ll find several located in the Atrium (Halls 6-20) and the Piazza (Halls 1-5).

Need to post an urgent letter or send a parcel? Don’t worry, we have a number of post-boxes at the NEC and collections are made daily. We can even weigh your package and supply the stamps if you need us to, just head to our Visitor and Business Centre. There’s also a post office located at Birmingham Airport, which can be accessed from the NEC on foot via the free air-rail link.

Shuttle buses and taxis

Bank

Our free shuttle buses run continuously around the NEC site and car parks during exhibitions, usually starting one hour before and finishing one hour after the exhibition. You’ll find operating times listed on all our bus stops. If you’d rather walk from the car park, simply follow our finger post signage.

If you’re looking for a black cab, you’ll find our trusted partners TOA Taxis outside the Piazza main entrance, Atrium 1 entrance and Atrium 3 entrance when shows are taking place at the NEC. To book simply call 0121 427 8888 or 0800 0142 729.

If you’re looking for a black cab, you’ll find our trusted partners TOA Taxis outside the Piazza main entrance, Atrium 1 entrance and Atrium 3 entrance when shows are taking place at the NEC. To book simply call 0121 427 8888 or 0800 0142 729.

Toilet facilities

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With as many as 100,000 people attending some events we’ve made sure there are ample toilet facilities around the whole NEC. Better still, we’ve introduced new digital technology that enables us to switch toilets between male and female usage at the touch of a button, allowing us to respond to the specific audience profile of an event. In other words, less queuing.

In addition to our many disabled toilets, we also have a Changing Places toilet available in the Hall 20 Atrium area. This provides space for two carers and extra features including height-adjustable, adult-sized changing benches and a hoist system. For more details, please visit Changing Places.

Planning on bringing your little angels to the NEC? You’ll find a wide choice of baby changing facilities throughout the venue, many that include nappy machines, bottle warming machines and screened-off breast-feeding areas.

Free Wi-Fi

Bank

Need to stay in touch with the office? Responsible for your business’ social media updates? Just can’t wait to post a selfie? No problem, all visitors to the NEC can connect to WiFi across the entire venue completely free of charge. If you’re unsure how to connect, or experience any difficulties, just head to our Visitor and Business Centres and we’ll get you surfing the web in no time.