We encourage people to continue wearing face coverings throughout our venue and on the NEC shuttle buses. Children under 11 are exempt from having to wear face coverings in any setting.

With over 600 sanitiser stations in our public spaces and event halls, you'll always be able to keep your hands clean no matter where you are in the venue. These are located beside the cloakrooms, toilets, catering outlets, hall entrances, at each exit door within the event halls and across our public spaces. Please remember to use these and wash your hands frequently during your visit.

In line with government guidelines we provide the optimum amount of fresh air across the venue to minimise the risk of COVID-19 transmission. This includes a recent, full recommission of our mechanical ventilation equipment and the upgrade of our filtration to ensure clean and safe air is circulated throughout the NEC. All areas are also being supplemented with natural ventilation through the opening of doors and windows as necessary.

We have a variety of delicious food and drink options to choose from across our catering outlets. As well as serving up hot food, our grab and go menus are perfect for an outdoor picnic or to enjoy elsewhere in the venue. All our restaurants and cafes are set up to minimise contact points, this includes accepting only contactless payments for a safer and speedier service. We’ve also installed protective screens across all of our outlets and our staff will continue to wear face coverings.

To reduce contact at the NEC, we have taken advantage of tech solutions to provide contactless options. So, to minimise contact points when in our venue, you can pre-pay parking online, use our cashless options for payment at all food and drink outlets and even pre-order your refreshments via an app.

We're a big venue with lots of space to keep our visitors safe and comfortable during their visit. We will continue to encourage social distancing across the venue and remind all visitors to make space and be considerate of others. Our teams are working with every event we host directly to add measures that help create space for the safe movement of people including wider event aisles, where possible and event counting to monitor visitor numbers.

We have plenty of outdoor space for you to enjoy during your visit. From a stunning lakeside and beach to tranquil woodland gardens, our array of safe and natural settings can help you to relax, refresh and re-energise before, during and after your event. So, whether you decide to take a short stroll by the water's edge or enjoy lunch alfresco in our gardens, you won't be short of places to take a break away from the venue and get some fresh air

Enhanced cleaning measures have been introduced with an additional focus on high-frequency touch points, such as lifts, counters, toilets, doors and handrails. Our cleaning teams have completed additional training, with many already compliant with NHS standards.

To help keep you safe during your visit with us, our friendly staff will be wearing face coverings and taking tests twice weekly. They will be on hand for any questions you may have and will ensure an enjoyable event experience. All of our dedicated teams have also completed a variety of COVID-19 compliance training prior to returning to work so will be well equipped to confidently assist during your visit.