Facilities
Baby Facilities
- Adjacent to Hall 1 entrance – baby changing room comprising of 2 toilets, baby changing area, bottle warming machine and screened off breast feeding area.
- Adjacent to Hall 2 entrance - pull down changing unit, chair and sink
- Adjacent to Hall 4 entrance (within the disabled toilet) - pull down changing unit
- Adjacent to Hall 8 entrance (within the disabled toilet) - pull down changing unit
- Adjacent to Hall 9 entrance (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and (within the mens toilets) - pull down changing unit
- Adjacent to Hall 12 entrance (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and (within the mens toilets) - pull down changing unit
- Adjacent to Hall 18 entrance by kiosks (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and within each of the 2 disabled toilets in the same area – pull down changing units
- Adjacent to Hall 20 entrance (within the ladies toilets) - nappy machine, baby changing area, pull down changing unit, 1 baby seat, 1 bottle warming machine and 1 chair and within each of the 2 disabled toilets in the same area – pull down changing units
Bank
There is a NatWest Bank situated by Hall 4 in the Piazza.
This is open Monday to Friday 09:00-16:30 (Wednesday 09:30-16:30)
Telephone number 0845 302 0754.
Car Parking
The NEC has over 22000 car park spaces. Car park charges may apply. Visit What's On for event specific car parking prices.
If car parking charges apply and you are purchasing your show tickets through The Ticket Factory, you may have the option of pre-purchasing your car parking ticket in advance at a slightly reduced fee. This is only available on certain shows and at the same time as purchasing your show ticket through The Ticket Factory. (Also see “Shuttle Service” for further information)
Cash Points
Cash points inside and outside the Natwest Bank by Hall 4.
There are also cash machines in the Atrium, there is a charge for using these machines. They are located opposite Hall 8 by Atrium 2 entrance, adjacent to Hall 6 entrance and opposite food to you which is located near to Hall 6 entrance, by Concourse Suites 1 & 2 and opposite Hall 18.
Chaplaincy
The NEC Chaplaincy is available for consultation and support on 07790 499384 or e-mail stephen.willey@necgroup.co.uk. Also, see “Prayer Room”for further information.
Childrens' Identification Wristbands
Childrens' Identification Wristbands are available from our Visitor and Business Centres and the Security office next to Hall 1 in the Piazza as a complimentary service.
The Wristbands clearly say on the outside “If I’m lost look inside!”and assist our staff in reuniting lost children with their carers.
Cloakrooms
There are manned cloakrooms adjacent to halls when shows are on. Visitors can store bags, coats and luggage for £1 per item per day. Overnight storage is not possible at The NEC.
NB: There are no cloakroom facilities in the LG Arena
Disabled Facilities
Please click here for further information.
Dogs
Dogs are not permitted on the premises, with the exception of assistance dogs.
Feedback
We are constantly looking for ways to ensure that your experience at our venues is the best that it can be and we appreciate any feedback you can give us on your visit.
Email: feedback@necgroup.co.uk or tel: +44 (0) 121 780 4141
International Trade Promotion Centre
The International Trade Promotion Centre is an on site support service for visitors to the NEC wishing to conduct business internationally and in the UK and is supported by UK Trade & Investment and Birmingham Chamber of Commerce Group.
With professional advisers across 96 international markets, UK Trade & Investment is the Government Department that helps UK-based companies succeed in the global economy and assists overseas companies to bring their high-quality investment to the UK.
To help your business grow internationally, please talk to us at the International Trade Promotion Centre located in the Atrium.
Tel: 0121 767 3247
Email: itpc@necgroup.co.uk
www.ukti.gov.uk
Lost Property
The main area is located in the Security office on the Piazza between Subway and Hall 1. There is also a smaller security office in the Atrium near Hall 20.
For property lost on the same day during an exhibition, visitors can go in person to the nearest Security office.
Once the show is over, all lost property is moved to the Piazza office. You can call 0121 767 3883 for lost property queries.
Medical Facilities
First aid provision is available via NEC Security staff, please contact a member of staff for assistance. Alternatively Security offices are located in between Halls 1 and 2 on the Piazza and next to Hall 6 on the Atrium.
For Medical emergencies please call 0121 767 2222 or 2222 from an internal phone.
Meeting Points
There is a meeting point in the Piazza (Halls 1-5) opposite Subway (located between halls 1 and 2) and in the Atrium (Halls 6-20) at Atrium 2 main entrance opposite hall 8.
Mobile Charging
Piazza, opposite Wetherspoons - 2 chargers each having 6 individual units
Atrium, opposite Suite 21 - 2 chargers each having 6 individual units
The following devices can be left in the chargers at a cost of £1 - 30mins, £1.50 - 60mins, £2 - 90mins :-
- Nokia
- Nec E606/616/E313
- O2 X2
- Panasonic X60/X70
- Sagem 918/920/MYX2/MYX5/MYX6
- Samsung All Models
- Samsung E720
- Sharp GX10/GX20
- Sharp GX30/GX30i
- Siemens A55/S55/C55/SL55
- Siemens C25/C35/C45/A35/A50
- Sony Ericsson All Models
- Sony Ericsson K750i
- SPV C500
- iPod
- LG U8110/U8120
- Motorola A835
- Motorola T180/T2288/C350
- Motorola V Series
- Motorola V3
- Blackberry 7230
- Sony PSP charger
- USB charger/Ipod Shuffle
Mobility Equipment Hire Service
For exhibitions at The NEC, our service partner Bartrams operate a mobility equipment hire service. We strongly advise visitors to pre-book equipment to avoid disappointment. Bartrams operate a telephone booking line Monday to Friday 0900hrs-1700hrs on 01353 778756. Visitors can also book via Bartrams website. For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. Manual wheelchairs are free of charge to blue badge holders, £5 per day to other visitors. Electric scooters are £15 per day for all visitors. This is a non-refundable scheme. As Bartrams location varies from show to show, please check collection point when making a booking.
Newsagents
Martin’s Newsagents are located between Halls 4 and 5 in the Piazza. There are also outlets in the Atrium, by Halls 6 and 10. Opening hours vary depending on show activity in each area.
Pay Phones
There are pay phones situated in the Atrium (Halls 6-20), near to all three main entrances. Two pay phones are situated on the central pillar by Wetherspoons in the Piazza (Halls 1-5). These phones can be used for overseas calls.
There are also pay phones at Birmingham International train station that accept Euros .
Post Boxes
There is a post box in the Piazza (Halls 1-5) opposite the NW Bank and in the Atrium (Halls 6-20) adjacent to Entrance 2, where collections are made daily.
Stamps can be purchased from the Visitor & Business Centres. They can also weigh small packages here.
Prayer Room
The NEC has a Multi-Faith Prayer Room available for prayer, reflection or meditation.
It is situated on the Piazza (Halls 1-5) next to the chapaincy office (by Subway) and has a washing facility for those who require it.
The room has prayer mats, holy books and other resources for prayer which have been donated by representatives of local faiths.
For more information regarding the Multi-Faith Prayer Room, or for details of local places of worship/faith leaders, please contact NEC Group Chaplain stephen.willey@necgroup.co.uk
Shuttle bus service
Shuttle buses run continuously for free around site between the car parks and the halls during exhibitions, normally one hour before and after the exhibition.
Operating times are shown at the bus stops. Our aim is for you to wait no longer than 15 minutes on the days the bus service is operating. We apologise in advance for any delay, this may be caused by volume of traffic around the venue during peak times.
Should you rather take a pedestrian route, these are also shown at the bus stops with an estimated time scale.
Taxis
These are usually available outside the Piazza main entrance and Atrium 1 entrance when shows are taking place at The NEC.
Tickets
The Ticket Factory sells tickets for The NEC, the LG Arena, The NIA and other selected events and venues across the UK, please call 0844 33 88 000 or visit The Ticket Factory website for further information.
Tickets can be purchased in person from the LG Arena Box Office on Fridays and Saturdays from 12 - 5pm and at variable times on event days, concert evenings and major releases.
Toilets
There are many toilet facilities throughout The NEC complex.
Vending
There are a number of vending machines on site in various locations:-
Piazza, opposite Hall 2 - photo booth, IT consumables, business cards
Atrium, Entrance 2 - photo booth, IT consumables, digital printing, business cards
Atrium, Entrance 3 - Universal Photo Booth (this accommodates wheel chairs)
Visitor and Business Centre
There are two NEC Visitor & Business Centres which are located in the Piazza by Hall 5, next to Martin’s Newsagents and in the Atrium, by Hall 9, opposite Concourse Suites 1 and 2.
They offer a wide range of services including:
- Information on events, the site & local area, regional attractions and public transport. Photocopying & Printing from CD or memory stick - black & white or colour up to A3 size
- Faxing - incoming or outgoing.
- Laminating - up to A3 size.
- Mobile/Cell Phone Services - sim cards, chargers, e top-up & hire of mobile phones.
- Stationery and exhibitor essentials - a variety of items are on sale, from gaffa tape to extension leads.
- Stamps & Postcards.
- NEC Mobility - The Visitor & Business Centres are a point of contact for this service and visitors are welcome to call in for assistance.
- Courier Service - Send parcels to anywhere in the UK or internationally via DHL Servicepoint.
Our opening hours depend upon site activity. You can contact us on info@necgroup.co.uk or by calling 0121 780 4141.
Wifi Zones
Visitors to the NEC can connect to free WiFi across the venue, enabling them to stay connected to their homes, offices and social media networks while they’re attending an event, all for free! This can be accessed using a WiFi compatible device, such as mobile phone, laptop or tablet.
If you are unsure about how to connect, or experience any difficulties whilst using this service, then ask the team at the Visitor and Business Centres who will be pleased to help. Please note that the wireless network is not secure and we do not provide any virus scanning or firewall facilities.