Accessibility

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The AccessAble website gives you the accessibility information you need to work out if a place is going to be accessible for you. To view their guide to the NEC please click here.

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By Train: From Birmingham International Railway Station, access to the NEC is via our covered ‘Bridgelink’.

By Car: We have recently upgraded our facilities for parking and getting to your venue. There's more information on our Getting here page.

Wheelchair Access:  All levels of the NEC are accessible to wheelchair users, via lifts, and have wheelchair friendly toilet facilities. The Piazza and Atrium main entrances have automatic doors.

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To help you plan your Blue Badge Visitor Parking, we have created a short film explaining what to expect when you arrive onsite at the NEC and the facilities we have available.

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Please note, you should bring your Blue Badge with you, even if you are arriving by taxi or private coach.

If you are arriving by taxi and have your Blue Badge with you, you will be able to be dropped off at the main entrances. If you also require a pick up, please advise the taxi firm that you have a blue badge and the taxi will be permitted to pick you up from the main entrances.  If you are using a T.O.A black cab you will be picked up at the ranks by the main entrances.

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We have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment.

Unfortunately due to the current circumstances, we are unable to facilitate telephone bookings at this time.  However, you can email your enquiry to [email protected] and a member of our team will contact you within three working days.

Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £15 per hire for all visitors.

All pre-bookings will be held until 1100hrs on the day they've been booked for, unless otherwise advised.

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times and we only accept payment by card for any equipment hired. 

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Trained assistance and guide dogs are welcome but please be mindful that certain environments, where noise levels or attendance numbers are high, can be stressful or confusing for assistance dogs.

For the safety and wellbeing of your dog please make them visible to staff and other visitors at all times.

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Induction loop audio systems are fitted in various locations. 

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If the event/event organiser is working with The Ticket Factory as the primary ticketing partner then call to book your tickets on our dedicated Ticket Line for visitors with access needs.

0800 640 5001

Let us know when you’re booking if you need a wheelchair space or have any special requirements, so that we can arrange for everything to be ready on your arrival. We can also help you book the most convenient seating for visitors with visual impairment.

Please note: all ticket sales are allocated on a first-come-first-served basis.